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New Install of Firefox - Crashes within seconds of opening it

  • 4 replies
  • 1 has this problem
  • Last reply by cor-el

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I just installed the latest version of virtualbox and did a clean install of windows 7, I have virtually no applications installed and did an install of the latest version of firefox. It crashes within seconds of starting. I used firefox on my previous Windows 7 through virtualbox and did not have any problems. I also allocated more memory and hard drive space to windows 7 than I did before.

So far I tried safe mode and turning off hardware acceleration and neither helped. I did not try to reset it to factory settings because I just installed it - it should already be in factory settings.

This is the most recent crash report:

AdapterDeviceID: 0xbeef AdapterDriverVersion: AdapterSubsysID: 00000000 AdapterVendorID: 0x80ee Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 3392319488 AvailablePhysicalMemory: 1456545792 AvailableVirtualMemory: 3837370368 BIOS_Manufacturer: innotek GmbH BlockedDllList: BreakpadReserveAddress: 46792704 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1433514300 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433513385 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x80ee, AdapterDeviceID: 0xbeef, AdapterSubsysID: 00000000, AdapterDriverVersion: D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 243 StartupTime: 1433514225 SystemMemoryUsePercentage: 32 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4294033408 TotalPhysicalMemory: 2147016704 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Any ideas on what is causing this and what I can do to fix it? Thanks!

All Replies (4)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thanks for the message. Here are the last 5 from following your instructions:

bp-3ba0cbee-c54b-4300-b369-9c0662150605 bp-5b53121a-37d1-4194-8541-54bb42150605 bp-52b5fe92-d57d-4d82-aa47-3503d2150605 bp-94cdc35c-89ba-4e27-976b-61c722150605 bp-400b2cf1-aec5-47bb-85d0-b944e2150605

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i'm not sure about that but that looks a bit like an issue that could be caused by bad RAM. could you check the integrity of your RAM with a tool like ?

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You can try to toggle the layers.d3d11.disable-warp pref to true on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.