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When browsing to save files I just get a grey box

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

Kate-w
Kate-w
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When I download and browse the location to save a file all I get is a grey box, there is no directory displayed for me to browse and save files.

I've refreshed mozilla, scanned the computer using Avast + Boot scan.

I've also tried uninstall and reinstall mozilla, nothing seems to fix this problem. I only get this using Mozilla.

Tried to attached an image but I can't browse to select it...

When I download and browse the location to save a file all I get is a grey box, there is no directory displayed for me to browse and save files. I've refreshed mozilla, scanned the computer using Avast + Boot scan. I've also tried uninstall and reinstall mozilla, nothing seems to fix this problem. I only get this using Mozilla. Tried to attached an image but I can't browse to select it...

All Replies (1)

FredMcD
FredMcD
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

http://kb.mozillazine.org/Unable_to_save_or_download_files