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Firefox crashes

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My browser keeps crashing, even in the safe mode, the reason says "EXCEPTION_ACCESS_VIOLATION_READ" This is the latest report: bp-d9292b07-0a38-4500-a0c4-1895d2150406

My browser keeps crashing, even in the safe mode, the reason says "EXCEPTION_ACCESS_VIOLATION_READ" This is the latest report: bp-d9292b07-0a38-4500-a0c4-1895d2150406

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Amazon MP3 Downloader Plugin 1.0.17
  • DYMO Label Framework Plugin
  • DivX Web Player version 3.0.0.155
  • DivX VOD Helper Plug-in
  • FreeConferenceCall Launcher
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 17.0 r0
  • Shockwave Flash 11.8 r800
  • 5.1.30514.0
  • Winamp Application Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 2.0.5 (compatibility@addons.mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • Blur (Formerly DoNotTrackMe) 4.5.1334 (donottrackplus@abine.com)
  • ColorfulTabs 26.8 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Dictionary Extension 3.0.12.1 (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • PasswordBox 1.38.10.4121 (firefox@passwordbox.com)
  • Saved Password Editor 2.8.3 (savedpasswordeditor@daniel.dawson)
  • Video DownloadHelper 5.1.2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Dark Side Of The Prism 1.0 (jid1-zlXnEvw93j6qAA@jetpack) (Inactive)
  • Download Manager Tweak 1.0.8 ({F8A55C97-3DB6-4961-A81D-0DE0080E53CB}) (Inactive)
  • FlashGot 1.5.6.12 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • googlebar 0.9.20.05 ({6b6601f1-361e-4b9f-bb6d-f8305000e4f6}) (Inactive)
  • IE Tab 2 (FF 3.6+) 5.12.12.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}) (Inactive)
  • Image Zoom 0.6.3 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}) (Inactive)
  • InvisibleHand 3.9.46 (canitbecheaper@trafficbroker.co.uk) (Inactive)
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • Long URL Please 0.5.1 (longurlplease@darragh.curran) (Inactive)
  • McAfee SiteAdvisor 3.7.9 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • MeasureIt 0.4.14 ({75CEEE46-9B64-46f8-94BF-54012DE155F0}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • SEO Doctor 1.6.5 (seodoctor@prelovac.com) (Inactive)
  • socialmonkee 2.0 (sm@submitter.net) (Inactive)
  • SpyBar 2.2 (jid0-alFZKx8TTaZXKErGGA4i8VSf5rE@jetpack) (Inactive)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com) (Inactive)
  • Toggle Word Wrap 1.9 ({cafe3945-058e-47e3-87f8-75bc120b9638}) (Inactive)
  • YouTube to MP3 1.2.4 (youtube2mp3@mondayx.de) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 5700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68b8
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 25431002
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5700 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17701 solutions 160142 answers

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

I tried creating a new profile and same problem. I uninstalled Firefox then reinstalled fresh and I still crash. The same crash reason EXCEPTION_ACCESS_VIOLATION_READ. Most of the crashes occur when I'm on FaceBook

I tried creating a new profile and same problem. I uninstalled Firefox then reinstalled fresh and I still crash. The same crash reason EXCEPTION_ACCESS_VIOLATION_READ. Most of the crashes occur when I'm on FaceBook