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Firefox update keeps popping up.

Posted

I have Firefox 35.0.1 and I've been trying to update it. I get the notification for the update, click on it, it prompts me to restart Firefox, so I click restart and after it restarts, it prompts me to update again and in About, it still says I'm at 35.0.1.

TL;DR: I'm getting recursive update notifications that never update. Restart, update, restart, update, restart, update...

(Mac OSX 10.10.2)

I have Firefox 35.0.1 and I've been trying to update it. I get the notification for the update, click on it, it prompts me to restart Firefox, so I click restart and after it restarts, it prompts me to update again and in About, it still says I'm at 35.0.1. TL;DR: I'm getting recursive update notifications that never update. Restart, update, restart, update, restart, update... (Mac OSX 10.10.2)

Chosen solution

Hello 3OAM, please download and install firefox, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

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Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.13
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Provides information about the default web browser
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Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

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  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

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Graphics

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Modified Preferences

Misc

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ideato 893 solutions 6250 answers

Chosen Solution

Hello 3OAM, please download and install firefox, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

Hello 3OAM, please '''download and install firefox''', follow the next steps: 1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package) 2. '''Trash''' the current Firefox application to do a clean install. 3. Install the version that you have downloaded. Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac Firefox Profile Folder], so you won't lose your bookmarks or other personal data. see also: [https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac How to download and install Firefox on Mac] thank you