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FF 37.0.1 cannot display properly following update

Posted

Firefox has been behaving strangely since I made the update last night. Every time that I use the minimize or maximize buttons either the Personas area goes black, or the entire Firefox window goes black. I do not know what could be causing this, since this also occurs in Safe Mode and when I turn off the hardware acceleration.

Please let me know what I can do to fix this. Even though it doesn´t make Firefox completely unusable it is an annoyance that should be addressed.

Thanks. :)

Firefox has been behaving strangely since I made the update last night. Every time that I use the minimize or maximize buttons either the Personas area goes black, or the entire Firefox window goes black. I do not know what could be causing this, since this also occurs in Safe Mode and when I turn off the hardware acceleration. Please let me know what I can do to fix this. Even though it doesn´t make Firefox completely unusable it is an annoyance that should be addressed. Thanks. :)

Modified by pantherdre

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp
  • NPWLPG
  • QUAKE LIVE
  • Sony Reader Application Detector Plugin
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • 5.1.30514.0
  • Windows Activation Technologies Plugin for Mozilla

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • AniWeather 0.8.47 ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • DownThemAll! 2.0.18 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Element Hiding Helper for Adblock Plus 1.3.2 (elemhidehelper@adblockplus.org)
  • Firebug 2.0.8 (firebug@software.joehewitt.com)
  • FireShot 0.98.70 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • Flashblock 1.5.18 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • FlashGot 1.5.6.12 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Groove Shredder 1.14.10 (grooveshredder@code.argee.org)
  • Grooveshark Unlocker 1.3.6 (groovesharkUnlocker@overlord1337)
  • HTTPS-Everywhere 5.0.1 (https-everywhere@eff.org)
  • Image Picker 1.9.3 (ImagePicker@topolog.org)
  • MAFIAAFire Redirector 0.9d (MafiaaFire@mafiaafire.com)
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Print pages to PDF 0.1.9.3 (printPages2Pdf@reinhold.ripper)
  • ProxTube - Unblock YouTube 2.0.1 ({2541D29A-DB9E-4c1e-949A-31EFB4AEF4E7})
  • Tiny Menu 2.0.4 ({d33c2f7c-b1e6-4d46-ab0e-be1f6d05c904})
  • YouTube Video and Audio Downloader 0.4.3 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Adblock Edge 2.1.9 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc}) (Inactive)
  • Adobe Contribute Toolbar 6.1 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • Default Full Zoom Level 7.5 ({D9A7CBEC-DE1A-444f-A092-844461596C4D}) (Inactive)
  • Download videos and MP3s from YouTube 4.5.3.1206 ({B64D9B05-48E1-4CEB-BF58-E0643994E900}) (Inactive)
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com) (Inactive)
  • Windows Media Player Extension for Firefox 1.1 (jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6798
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 3001174b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 11-20-2014
  • driverDate2:
  • driverVersion: 14.501.1003.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8794 solutions 71946 answers

Helpful Reply

Do you know whether you went from Firefox 36.0.4 to Firefox 37.0.1 or whether you had Firefox 37.0 in between (that was released on Tuesday but most users didn't install it)?

Firefox 37.0 had a problem with Windows themes associated with the program WindowBlinds, and Firefox 37.0.1 was designed to avoid that problem. However, there might be other system/theme-related glitches that were not noticed in testing. Are you using one of the built-in Windows 7 themes or a custom one?

Do you know whether you went from Firefox 36.0.4 to Firefox 37.0.1 or whether you had Firefox 37.0 in between (that was released on Tuesday but most users didn't install it)? Firefox 37.0 had a problem with Windows themes associated with the program WindowBlinds, and Firefox 37.0.1 was designed to avoid that problem. However, there might be other system/theme-related glitches that were not noticed in testing. Are you using one of the built-in Windows 7 themes or a custom one?

Question owner

Thanks for the reply. Sorry that I was so late answering.

That is interesting...As far as I know I went directly from 36.0.4 to 37.0.1 on Saturday evening. However I do have Windowblinds installed.

I have unloaded WindowBlinds and the problem went away. When I restarted the program, the anomalies returned. Fortunately and unfortunately, this is the source of the problem.

I am currently using WindowBlinds 7.2. I never upgraded it because I never had any problems with it until now. Would an upgrade to the program solve this issue?

Thanks for your help! :)

Thanks for the reply. Sorry that I was so late answering. That is interesting...As far as I know I went directly from 36.0.4 to 37.0.1 on Saturday evening. However I do have Windowblinds installed. I have unloaded WindowBlinds and the problem went away. When I restarted the program, the anomalies returned. Fortunately and unfortunately, this is the source of the problem. I am currently using WindowBlinds 7.2. I never upgraded it because I never had any problems with it until now. Would an upgrade to the program solve this issue? Thanks for your help! :)

Modified by pantherdre

jscher2000
  • Top 10 Contributor
8794 solutions 71946 answers

Helpful Reply

Hmm, I don't know what version was tested when the first bug -- Firefox crashing at startup -- was fixed.

I noticed StarDock has an April 2nd announcement about a beta version addressed to users with Firefox issues, referring to version 8.11b: http://esupport.stardock.com/index.php?/News/NewsItem/View/2/windowblinds-811-beta-released

I'm not sure I would rush to install that if you can work around the issue in other ways for the next week or so.

Hmm, I don't know what version was tested when the first bug -- Firefox crashing at startup -- was fixed. I noticed StarDock has an April 2nd announcement about a beta version addressed to users with Firefox issues, referring to version 8.11b: http://esupport.stardock.com/index.php?/News/NewsItem/View/2/windowblinds-811-beta-released I'm not sure I would rush to install that if you can work around the issue in other ways for the next week or so.

Question owner

Ok, I will contact Stardock and wait to see if Mozilla or Stardock have workarounds available before I make the decision to upgrade. Thank you so much for your help! :) I will post again when I have further information.

Ok, I will contact Stardock and wait to see if Mozilla or Stardock have workarounds available before I make the decision to upgrade. Thank you so much for your help! :) I will post again when I have further information.

Modified by pantherdre