Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Sync not working (/questions/1007210)

more options

my laptop motherboard died and wen i installed firefox on the new pc and log in on sync , it doesnt sync anything at all both laptop and pc had same firefox version

my laptop motherboard died and wen i installed firefox on the new pc and log in on sync , it doesnt sync anything at all both laptop and pc had same firefox version

Chosen solution

Sync is not a backup it is meant to sync and merge data between two profiles. Unfortunately unless there is a local back up of the profile the data will no longer sync. If the profile is present, it is possible to unattach the account by :

  1. clicking on the Firefox icon and on the attached account and selecting "Disconnect"
  2. (Note: make a back up if you do not have one already: Back up and restore information in Firefox profiles )
  3. then log back in about:preferences#sync
Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Sync is not a backup it is meant to sync and merge data between two profiles. Unfortunately unless there is a local back up of the profile the data will no longer sync. If the profile is present, it is possible to unattach the account by :

  1. clicking on the Firefox icon and on the attached account and selecting "Disconnect"
  2. (Note: make a back up if you do not have one already: Back up and restore information in Firefox profiles )
  3. then log back in about:preferences#sync
more options

Really smart idea erasing sync data wen you reset password NOT Of course there is no local backup if i lost everything there , wont use firefox anymore that's for sure , how such stupid decision was made is unbelievable