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despite following the program instructions I cannot get rid of the search engine Startmysearch. please help.

Posted

I have Start my search start as soon as I open Firefox. I ran malwarebytes to get rid of unwanted programs, and this cleared this particularly annoying bar from starting in all browsers except Firefox (the browser I use most!). I reset MSN as my homepage, and set my homepage to open when I start Firefox. Guess what? When I open Firefox, Start my search opens! MSN is still my home page, but despite followong all the instructions from Start my search I CANNOT get rid of it. Can anyone help please!

I have Start my search start as soon as I open Firefox. I ran malwarebytes to get rid of unwanted programs, and this cleared this particularly annoying bar from starting in all browsers except Firefox (the browser I use most!). I reset MSN as my homepage, and set my homepage to open when I start Firefox. Guess what? When I open Firefox, Start my search opens! MSN is still my home page, but despite followong all the instructions from Start my search I CANNOT get rid of it. Can anyone help please!

Chosen solution

Hi, please try working through this article, and this article. Hope you can get rid of it!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Advanced SystemCare 7 Safari Plugin DLL
  • Advanced SystemCare 7 Opera Plugin DLL
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.72.2 for Mozilla browsers
  • NPWLPG
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • Shockwave Flash 17.0 d0
  • Shockwave Flash 14.0 d0
  • Shockwave Flash 15.0 d0
  • Shockwave Flash 13.0 d0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.0

Application

  • Firefox 37.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0/WINNT/en-US/

Extensions

  • Advanced SystemCare Surfing Protection 2.0 (iobitascsurfingprotection@iobit.com)
  • Babylon Translation Activation 1.1 (ocr@babylon.com)
  • E-Web Print 1.21.00 (e-webprint@epson.com)
  • Hotspot Shield Extension 3.42 (afproxy@anchorfree.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Ads Removal 1.0.0 (adremoveext@adremoveext.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1671103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-20-2014
  • driverDate2:
  • driverVersion: 9.17.10.3517
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
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Chosen Solution

Hi, please try working through this article, and this article. Hope you can get rid of it!

Hi, please try working through [https://support.mozilla.org/en-US/kb/remove-toolbar-has-taken-over-your-firefox-search this article,] and [http://malwaretips.com/blogs/mystartsearch-com-removal/ this article.] Hope you can get rid of it!

Question owner

Thank you for your help. The only way I could get rid of it, after going through all your suggestions was to uninstall firefox, delete every file and folder I could find to do withe My stare search on my hard drive, then reinstall firefox. The files and folders were not easy to delete either!!!

Thanks again

Thank you for your help. The only way I could get rid of it, after going through all your suggestions was to uninstall firefox, delete every file and folder I could find to do withe My stare search on my hard drive, then reinstall firefox. The files and folders were not easy to delete either!!! Thanks again
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.


Separate Issue; Your System Details shows;

Installed Plug-ins

Advanced SystemCare 7 Safari Plugin DLL Advanced SystemCare 7 Opera Plugin DLL

Shockwave Flash 17.0 d0 Shockwave Flash 14.0 d0 Shockwave Flash 15.0 d0 Shockwave Flash 13.0 d0

Having more than one version of a program may cause issues.

Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support. ----------------------- Separate Issue; Your System Details shows; Installed Plug-ins Advanced SystemCare 7 Safari Plugin DLL Advanced SystemCare 7 Opera Plugin DLL Shockwave Flash 17.0 d0 Shockwave Flash 14.0 d0 Shockwave Flash 15.0 d0 Shockwave Flash 13.0 d0 Having more than one version of a program may cause issues. Flash; Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 16.0.0.305<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''Version 12.1.7.157 http://get.adobe.com/shockwave/'''