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Firefox does not start after upgrade to v35

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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I updated my browser to v35.0.1 and it seems to go through the installation process, but I cannot open the browser. I see that the installation created shortcuts on the desktop and taskbar, but when I click on those, nothing happens. And I did not see any error messages during installation. I checked task manager to see if firefox process started, but it doesn't. I uninstalled / re-installed several times, but doesn't seem to help

I updated my browser to v35.0.1 and it seems to go through the installation process, but I cannot open the browser. I see that the installation created shortcuts on the desktop and taskbar, but when I click on those, nothing happens. And I did not see any error messages during installation. I checked task manager to see if firefox process started, but it doesn't. I uninstalled / re-installed several times, but doesn't seem to help

All Replies (3)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

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Thanks for your response, I tried that. Same thing - I hold the shift key down and try to open Firefox - nothing happens. Any other suggestions? any setting in my laptop that could have changed that are causing the problems (I am using a work laptop).

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Some work computers have locks against unknown programs. Check that out.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
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