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Can't Print! There is no "print_printer" in about:config

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by FredMcD

SWR1
SWR1
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Just got a used Dell Optiplex GX520 computer running Windows XP with a Canon printer. I can print from MS Word or MS Xcel fine, but keep getting a Crash message when using Firefox. Firefox was installed when I got the computer. I tried the "about:config" solution and there is no entry for "print_printer". Then I uninstalled Firefox, restarted the computer and re-installed Firefox. Tried printing and got the same problem.

Any suggestions on how to proceed.

Just got a used Dell Optiplex GX520 computer running Windows XP with a Canon printer. I can print from MS Word or MS Xcel fine, but keep getting a Crash message when using Firefox. Firefox was installed when I got the computer. I tried the "about:config" solution and there is no entry for "print_printer". Then I uninstalled Firefox, restarted the computer and re-installed Firefox. Tried printing and got the same problem. Any suggestions on how to proceed.

All Replies (3)

FredMcD
FredMcD
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Was the crash from Firefox? Or something else?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

SWR1
SWR1 Question owner
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Trying to help my brother solve this problem and he several states away, so unfortunately can't post the crash report.

Any other suggestions? Thanks

FredMcD
FredMcD
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Give him these instructions;

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox.

Stay in Safe Mode.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.