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Screenr does not work in Firefox

  • 11 replies
  • 1 has this problem
  • 59 views
  • Last reply by John99

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I have Windows 8.1 and the latest version of Firefox and Java installed. When I try to use the screen recording feature of www.screenr.com/recording the screen loads and looks great until I try to resize the recording window. If I try to do that then the recording controls disappear and the screen recording window does not resize. I tried to attach images, but Firefox would not upload them. It just sat there loading and loading and .....

If I just try to record as is then when I click on "Record" nothing happens. I have tried uninstalling and reinstalling Java, and installing earlier versions. I checked "about:config" to see if "true" was listed under "java-enabled" and it was. My son has the same setup as me and it works fine on his computer. My wife has Windows 7 Ultimate, but everything else is the same and it works on hers. I tried running www.screenr.com on Chrome and IE, and it does not work in either of those browsers either, so I am really confused.

I have gone into the settings of Firefox and added java.com, and screenr.com to the "Exceptions" box. I have clicked on the green lock in the address bar to see if "install add-ons" feature was set to allow for screer.com and it was. I have opened the Java Configure console and also added screenr.com to the whitelist and still no luck.

Can you help?

Thanks

All Replies (11)

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Have you tried contacting www.screenr.com/recording ?

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I have been going back and forth with their tech support and they have not been able to solve the problem either.

I was finally able to upload the images this time, so they are attached.

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It could be something about your system does not like the program. Unless someone around here knows that program . . . . .

I've called the big guys to help you. Good luck.

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Thank you, Fred, for trying. It is getting very frustrating. I have just wasted two full days trying to figure this out.

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Hello Firefox

I am just checking in as I have not heard from anyone concerning my issue with Screenr other than the one from Fred above.

I really need help, please.

Thank you.

-- Rick

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Can anyone tell me how to elevate this question to the next level as I am not getting any response?

Thank you.

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Hmm. Normally there is a response by now. I'll call someone for you.

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Hello Fred

Fred, I somehow managed to fix the problem after months of frustration. Firefox will not install the auto updates. I have to download them and install automatically and choose "Run as Administrator." Well, while researching this problem it told me to restart and click "Run" and type in "Firefox" and then "right-click" on "Firefox" and select "Run as Administrator." I did that and then ran Screenr.com and now it works. I can't believe it!

Now, unfortunately, I did also go into my "Startup" folder and disable a few apps that were launching during startup, so I am not entirely sure that running Firefox as an admin is exactly what fixed it or not. I guess I will have to play around with the starup apps to find out, but they were mostly Adobe services or apps. Anyway, at the moment it works.

Thank you very much for your help.

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Glad you sorted out at least some of the problems. Sorry if ithas taken a long while.

If you have continuing problems updating Firefox, or using Firefox as a web browser I suggest it may be best to start a separate question. (If you do so please post again in this thread to let us know, so we may find and answer your question)

If you do post another question please try to include full system information when posting the question. Please use the addon offered in the question workflow. Note the current Firefox Release is version 36.0.1

As for problems with use of the Articulate Global Inc.'s site https://www.screenr.com/ that would probably best have been dealt with by Articulate Global Inc.'s support articulate.com/support/ or community articulate.com/community/

rpittser said

Can anyone tell me how to elevate this question to the next level as I am not getting any response? Thank you.

There are some professional HelpDesk staff but again they are overstretched, and have other responsibilities besides just answering Firefox questions on this forum.

Incidentally if you or any other readers of the the thread are interested in lending a hand see /get-involved https://support.mozilla.org/en-US/get-involved

edit, repositioned one line and adding:

Note nearly all of us on this site are fellow Firefox users volunteering our time to assist one another.

Modified by John99

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Thank you for your response, John99. I did, however, want you to know that I did contact Articulate's support team first and exhausted all of their support options/ideas to no avail. That was explained and can be found in the notes above. I felt my only other option was to contact Firefox, especially since I was having other issues with Firefox anyway. I thought that they might somehow be related.

Thank you again. Have a good day.

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If you still have Firefox issues let us know. Hopefully we will be more successful in helping you with those issues.