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I believe Firefox keep causing blue screen, I already disabled 'hardware accelation'. In safe mode, it's ok.

Posted

When I open Firefox, it will cause blue screen regularly. Seems the stability in worse in recent years.

When I open Firefox, it will cause blue screen regularly. Seems the stability in worse in recent years.

Additional System Details

Installed Plug-ins

  • APlayer III ActiveX hosting plugin for Firefox
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • npAliSSOLogin Plugin
  • npwangwang
  • Alipay Security Control
  • Alipay Internet Health Control
  • npalidcp
  • YunWebDetect
  • Catalina Savings Printer
  • Coupons, Inc. Coupon Printer Plugin
  • Google Update
  • HttpWatch Professional - HTTP Viewer for Firefox
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Office Live Update v1.5
  • np-mswmp
  • CANON iMAGE GATEWAY Mycamera Plugin
  • pptv plugin
  • QQMiniDL Plugin
  • QQPCMgr Mozilla Extenstion
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • 6.0.12.448
  • 15.0.0.198
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • Tencent FTN plug-in
  • Tencent QQ CPHelper plugin for Chrome
  • QQ QuickLogin Helper
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in
  • npQQPhotoDrawEx Module
  • ipa block for Chrome
  • npalicdo
  • npiTools

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello truelies, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

thank you!

hello truelies, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on... thank you!

Question owner

Can't post, it says:

Please keep the length of your content to 10,000 characters or less. It is currently 15,377 characters.

Can't post, it says: Please keep the length of your content to 10,000 characters or less. It is currently 15,377 characters.
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

ok thanks, can you then put it into a site like https://pastebin.mozilla.org and provide a link to it instead?

ok thanks, can you then put it into a site like https://pastebin.mozilla.org and provide a link to it instead?
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 157981 answers

You can remove print prefs if those are making up a large part of that data.


You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can check the Windows event log for details of the BSOD crashes.

You can remove print prefs if those are making up a large part of that data. ---- You can try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false You can check the Windows event log for details of the BSOD crashes. *http://windows.microsoft.com/en-us/windows/open-event-viewer

Question owner

Application Basics


Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


Report ID: bp-0c261be2-374d-43c2-8dd3-04cec2141207 Submitted: 18 hours ago

Report ID: bp-e4a15acb-b7ae-44a1-8ea4-f3d622141207 Submitted: 2 days ago

All Crash Reports (including 18 pending crashes in the given time range)

Extensions


Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: DBankPlugin Version: 1.1.0.3 Enabled: false ID: HighSpeedDownload@dbank.com

Name: Firebug Version: 2.0.6 Enabled: false ID: firebug@software.joehewitt.com

Name: Flashblock Version: 1.5.17 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Garmin Communicator Version: 4.1.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: HttpWatch Professional Edition Version: 9.1.13 Enabled: false ID: {1E2593B2-E106-4697-BCE7-A9D30DE05D73}

Name: Logitech Flow Scroll Version: 4.00.33 Enabled: false ID: {5D3F3872-91E9-4d59-AD9F-AA174A3145DD}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: RealPlayer Browser Record Plugin Version: 15.0.0 Enabled: false ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758}

Name: Thunder Extension Version: 4.6 Enabled: false ID: {1B33E42F-EF14-4cd3-B6DC-174571C4349C}

Name: 惠惠购物助手【网易出品】 Version: 3.2 Enabled: false ID: gouwuassistant@gouwu.youdao.com

Graphics


Adapter Description: ATI Radeon HD 4800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9440 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 11-16-2012 Driver Version: 8.970.100.7000 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 0502174b Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/ browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 browser.tabs.closeButtons: 1 browser.tabs.drawInTitlebar: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1413310455 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418015988 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418058461 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np_115download_plugin: 0 plugin.state.npalidcp: 1 plugin.state.npaliedit: 0 plugin.state.npalipaydhc: 1 plugin.state.npalisecctrl: 1 plugin.state.npamazonmp3downloaderplugin: 0 plugin.state.npbfwebbrowserplugin: 0 plugin.state.npdapctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgarmin: 0 plugin.state.npqqmailwebkit: 0 plugin.state.npqqphonemanagerext: 0 plugin.state.npqzonemusic: 0 plugin.state.npwebstrom: 0 plugin.state.npxfplugin: 0 plugin.state.npxunlei: 0 plugin.state.npyunwebdetect: 2 [...] privacy.cpd.cookies: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.tls.version.min: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1416171768

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-0c261be2-374d-43c2-8dd3-04cec2141207 Submitted: 18 hours ago Report ID: bp-e4a15acb-b7ae-44a1-8ea4-f3d622141207 Submitted: 2 days ago All Crash Reports (including 18 pending crashes in the given time range) Extensions ---------- Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom Name: DBankPlugin Version: 1.1.0.3 Enabled: false ID: HighSpeedDownload@dbank.com Name: Firebug Version: 2.0.6 Enabled: false ID: firebug@software.joehewitt.com Name: Flashblock Version: 1.5.17 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a} Name: Garmin Communicator Version: 4.1.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} Name: HttpWatch Professional Edition Version: 9.1.13 Enabled: false ID: {1E2593B2-E106-4697-BCE7-A9D30DE05D73} Name: Logitech Flow Scroll Version: 4.00.33 Enabled: false ID: {5D3F3872-91E9-4d59-AD9F-AA174A3145DD} Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: RealPlayer Browser Record Plugin Version: 15.0.0 Enabled: false ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758} Name: Thunder Extension Version: 4.6 Enabled: false ID: {1B33E42F-EF14-4cd3-B6DC-174571C4349C} Name: 惠惠购物助手【网易出品】 Version: 3.2 Enabled: false ID: gouwuassistant@gouwu.youdao.com Graphics -------- Adapter Description: ATI Radeon HD 4800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9440 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 11-16-2012 Driver Version: 8.970.100.7000 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 0502174b Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/ browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 browser.tabs.closeButtons: 1 browser.tabs.drawInTitlebar: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1413310455 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418015988 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418058461 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np_115download_plugin: 0 plugin.state.npalidcp: 1 plugin.state.npaliedit: 0 plugin.state.npalipaydhc: 1 plugin.state.npalisecctrl: 1 plugin.state.npamazonmp3downloaderplugin: 0 plugin.state.npbfwebbrowserplugin: 0 plugin.state.npdapctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgarmin: 0 plugin.state.npqqmailwebkit: 0 plugin.state.npqqphonemanagerext: 0 plugin.state.npqzonemusic: 0 plugin.state.npwebstrom: 0 plugin.state.npxfplugin: 0 plugin.state.npxunlei: 0 plugin.state.npyunwebdetect: 2 [...] privacy.cpd.cookies: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.tls.version.min: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1416171768 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------

Modified by philipp

Question owner

What's the reason to do this?

What's the reason to do this?
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

what kind of information are you getting about the BSODs when you are using a tool like http://www.nirsoft.net/utils/blue_screen_view.html?

please also run a full scan of your system with the security software already in place together with different other tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

what kind of information are you getting about the BSODs when you are using a tool like http://www.nirsoft.net/utils/blue_screen_view.html? please also run a full scan of your system with the security software already in place together with different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].

Question owner

Seems Each time got a different Blue screen, like memory page etc... Did you see any problem on the 'troubleshooting information'?

Seems Each time got a different Blue screen, like memory page etc... Did you see any problem on the 'troubleshooting information'?
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

no, nothing in particular that stood out from your troubleshooting info unfortunately. when there is a wide range of signatures then i would speculate that your hardware might be involved in the issue as well. can you test the integrity of your RAM with a tool like www.memtest.org?

no, nothing in particular that stood out from your troubleshooting info unfortunately. when there is a wide range of signatures then i would speculate that your hardware might be involved in the issue as well. can you test the integrity of your RAM with a tool like www.memtest.org?
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart. ---------------------------- While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Is this what you want as the home page?

browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/

Is this what you want as the home page? browser.startup.homepage: 163.com|sohu.com|cnn.com|http://www.voachinese.com/

Question owner

Tested the memory. It passed.

Tested the memory. It passed.

Question owner

Yes. It's my homepage. I already turned off at advanced->general->Use hardware acceleration. Still not stable with Blu screen when using firefox

Yes. It's my homepage. I already turned off at advanced->general->Use hardware acceleration. Still not stable with Blu screen when using firefox
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there? ------------------------- Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

No. No problem at safe model. Is that any possible some add-on or extension not working good with newest firefox cause blue screen?

No. No problem at safe model. Is that any possible some add-on or extension not working good with newest firefox cause blue screen?
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

does it make a difference when you set javascript.options.baselinejit in about:config to false and restart the browser? (this will disable the js just-in-time compiler which is also inactive during safemode)

does it make a difference when you set javascript.options.baselinejit in about:config to false and restart the browser? (this will disable the js just-in-time compiler which is also inactive during safemode)