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Not keeping personilaztion

Posted

With the release of 33.1 and a few releases back Firefox is not keeping any of the personalization like download folder, home page, etc. This is getting beyond annoying and frustrating and not being able to find the solution within Mozilla is getting annoying as well. I love Firefox but am to the point of not sure I will continue to use it because of this constant issue with new incremental releases that seem to have this issue.

With the release of 33.1 and a few releases back Firefox is not keeping any of the personalization like download folder, home page, etc. This is getting beyond annoying and frustrating and not being able to find the solution within Mozilla is getting annoying as well. I love Firefox but am to the point of not sure I will continue to use it because of this constant issue with new incremental releases that seem to have this issue.

Additional System Details

Installed Plug-ins

  • Nielsen FirefoxTracker Plug-in
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • Google Update
  • Unity Player 4.5.5f1
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.30514.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Plug-in for detecting Nero Kwik Media.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • GEPlugin
  • Citrix URL-Redirection Helper Plugin
  • Citrix Receiver Plugin (Win32)

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Gmelius 5.7.7.12 (firefox@gmelius.com)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Nielsen NetSight 2.3.7 (netsight@nielsen.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 770M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x11e0
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 3072
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 10-28-2013
  • driverDate2: 11-3-2014
  • driverVersion: 10.18.10.3345
  • driverVersion2: 9.18.13.4465
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: http://www.ktvq.com/home
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: False
  • extensions.lastAppVersion: 33.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1415820495
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415820495
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
You 10 solutions 135 answers

See here for a help article related to your issue. Or reset Firefox.

See [https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_reset-firefox-to-fix-the-problem here] for a help article related to your issue. Or [[Reset Firefox preferences to troubleshoot and fix problems|reset Firefox]].