Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

Benpat
Benpat
more options

Recently updated to Mac system 10 Yosemite. Since then Firefox (34.0) crashes when I try to view "all bookmarks". Please help.

Recently updated to Mac system 10 Yosemite. Since then Firefox (34.0) crashes when I try to view "all bookmarks". Please help.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

  • While you are still in safe mode;

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


  • Some added toolbar and anti-virus add-ons are known to cause

Firefox issues. Disable All of them.


Poke around safe web sites. Are there any problems?

Then restart.