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got the account verification e-mail but when i try to sign in/reset password my username is not recognized

Posted

please help

please help

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Google Update
  • Version 5.4.2.18903
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Enhanced Video Plug-in (7.2.5.0)
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  • iTunes Detector Plug-in
  • 4.1.10329.0
  • RealPlayer Enterprise(tm) LiveConnect-Enabled Plug-In
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

Andrew
  • Moderator
322 solutions 4062 answers

Hi,

Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

Hi, Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

Question owner

Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.

Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.
guigs 1072 solutions 11697 answers

Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync.

Are you using an email address in the username? https://accounts.firefox.com/reset_password

Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync. Are you using an email address in the username? [https://accounts.firefox.com/reset_password]