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How do I fix this error message, The address wasn't understood Firefox doesn't know how to open this address, because one of the following protocols (connectag

Posted

We have a new computer and I cannot get my garmin running watch to sync with mozilla. The error message that I keep getting is"The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (connectagent) isn't associated with any program or is not allowed in this context.

   You might need to install other software to open this address." 

Help please

We have a new computer and I cannot get my garmin running watch to sync with mozilla. The error message that I keep getting is"The address wasn't understood Firefox doesn't know how to open this address, because one of the following protocols (connectagent) isn't associated with any program or is not allowed in this context. You might need to install other software to open this address." Help please

Chosen solution

Hi grranchgirl, so you have one set to "Always Activate" and one set to "Never Activate"?

I'm not sure whether the terms "modern" and "classic" mean anything to you, but there is a thread on Garmin's forums that might be useful -- it's very long and I didn't read all of it.

https://forums.garmin.com/showthread.php?79956-Modern-Garmin-Connect-mostly-doesn-t-work-in-both-Firefox-and-Chrome&p=330634#post330634

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Garmin Communicator Plug-In 4.2.0.0 BETA
  • Shockwave Flash 15.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Version 5.4.2.18903
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • Garmin Communicator Plug-In 4.2.0.0
  • VLC media player Web Plugin 2.1.3
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • GEPlugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 32.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0/WINNT/en-GB/

Extensions

  • Garmin Communicator 4.2.0.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Symantec Vulnerability Protection 12.3.0.3 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0416
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-16-2014
  • driverDate2:
  • driverVersion: 10.18.10.3621
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140825202822
  • browser.startup.homepage_override.buildID: 20140825202822
  • browser.startup.homepage_override.mstone: 32.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1410461493
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409367077

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8950 solutions 73360 answers

This is for a special URL that starts with

connectagent:// 

instead of with

http://

is that right?

Two thoughts:

(1) Could you try changing a setting for your Garmin plugin. Here's what I mean:

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins.

Find your Garmin plugin change "Ask to Activate" to "Always Activate".

Your system information seems to list two different versions of a similarly named plugin. I'm not sure whether that is causing a problem.

(2) Does Garmin's documentation specify any extra steps to set up Firefox, other than installing its add-ons?

This is for a special URL that starts with connectagent:// instead of with http:// is that right? Two thoughts: (1) Could you try changing a setting for your Garmin plugin. Here's what I mean: Open the Add-ons page using either: * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons In the left column, click Plugins. Find your Garmin plugin change "Ask to Activate" to "Always Activate". Your system information seems to list two different versions of a similarly named plugin. I'm not sure whether that is causing a problem. (2) Does Garmin's documentation specify any extra steps to set up Firefox, other than installing its add-ons?

Question owner

I had two plug ins the same, I disabled one of them. Still have the same problem and I can't find any other info. More help please :(

I had two plug ins the same, I disabled one of them. Still have the same problem and I can't find any other info. More help please :(
jscher2000
  • Top 10 Contributor
8950 solutions 73360 answers

Chosen Solution

Hi grranchgirl, so you have one set to "Always Activate" and one set to "Never Activate"?

I'm not sure whether the terms "modern" and "classic" mean anything to you, but there is a thread on Garmin's forums that might be useful -- it's very long and I didn't read all of it.

https://forums.garmin.com/showthread.php?79956-Modern-Garmin-Connect-mostly-doesn-t-work-in-both-Firefox-and-Chrome&p=330634#post330634

Hi grranchgirl, so you have one set to "Always Activate" and one set to "Never Activate"? I'm not sure whether the terms "modern" and "classic" mean anything to you, but there is a thread on Garmin's forums that might be useful -- it's very long and I didn't read all of it. https://forums.garmin.com/showthread.php?79956-Modern-Garmin-Connect-mostly-doesn-t-work-in-both-Firefox-and-Chrome&p=330634#post330634

Question owner

Thanks so much for your help, I don't know what I will do when they stop using classic but maybe they will have that all sorted by then :)

Thanks so much for your help, I don't know what I will do when they stop using classic but maybe they will have that all sorted by then :)