Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

submission of pending crash reports

  • 4 replies
  • 2 have this problem
  • 11 views
  • Last reply by gazzawazza

gazzawazza
gazzawazza
more options

hi all

Pretty straight forward (I hope):

Currently using Firefox 31.0 on windows 7 64 bit home premium.

Just realised that I've got about 20 sets of pending crash reports (.dmp and .extra) located here:

...AppData\Roaming\Mozilla\Firefox\Crash Reports\pending

Date-range is Feb to Aug 2014, so presumably applies to approx firefox versions 29-31.

Is there a way to force / request submission of these reports?

I have no particular desire to delete them - they don't take up much HD space.

However, there's no point in keeping them if I can't trigger a submission process.

Also, I would like to contribute to bug-resolution by proving the reports.

Btw, I think they are probably mostly Flash related.

This is not just a whinge. The Flash plugin seems to fall over quite frequently (for me anyway) - certainly appears the only one I can rely on to misbehave! I checked the top plugin crash submissions too for the last 28 days on mozilla's crash-stats (filtering on FF 31 and windows)... and... the top 3 entries, which account for 55% of all plugin crashes, appear all to be flash related lol (gJ adobe) ;)

Anyway, if anyone can tell me how to submit these pending reports, I'd be grateful.


Regards,

Gary

PS I noticed, when providing FF's troubleshooting info for this post, that I got a crash report submission (automatically) about 15 mins ago... and one pair of files has disappeared from my Pending folder.

Do I just have to be patient then? I use FF a lot, so don't really understand what circumstances trigger the report submission (i.e. it's not a question of just having FF open / active).

Thanks again for any assistance rendered.

hi all Pretty straight forward (I hope): Currently using Firefox 31.0 on windows 7 64 bit home premium. Just realised that I've got about 20 sets of pending crash reports (.dmp and .extra) located here: ...AppData\Roaming\Mozilla\Firefox\Crash Reports\pending Date-range is Feb to Aug 2014, so presumably applies to approx firefox versions 29-31. Is there a way to force / request submission of these reports? I have no particular desire to delete them - they don't take up much HD space. However, there's no point in keeping them if I can't trigger a submission process. Also, I would like to contribute to bug-resolution by proving the reports. Btw, I think they are probably mostly Flash related. This is not just a whinge. The Flash plugin seems to fall over quite frequently (for me anyway) - certainly appears the only one I can rely on to misbehave! I checked the top plugin crash submissions too for the last 28 days on mozilla's crash-stats (filtering on FF 31 and windows)... and... the top 3 entries, which account for 55% of all plugin crashes, appear all to be flash related lol (gJ adobe) ;) Anyway, if anyone can tell me how to submit these pending reports, I'd be grateful. Regards, Gary PS I noticed, when providing FF's troubleshooting info for this post, that I got a crash report submission (automatically) about 15 mins ago... and one pair of files has disappeared from my Pending folder. Do I just have to be patient then? I use FF a lot, so don't really understand what circumstances trigger the report submission (i.e. it's not a question of just having FF open / active). Thanks again for any assistance rendered.

Chosen solution

You can check the about:crashes page for reports that haven't been send and left-click them to submit those reports to the crash server. That should add a bp- prefix to that report to indicate that they have been submitted.

Read this answer in context 👍 1

All Replies (4)

guigs
guigs
more options

Hi Gary, First, thank you for submitting the crashes. And if you run into this again, on the about:support page you can click "submit crashes Troubleshoot Firefox crashes (closing or quitting unexpectedly) "

Copying and pasting the crash reports with bp in front of them will allow troubleshooters in the thread to take a look. Or pasting the bp-xxxxx.... in this search https://crash-stats.mozilla.com/home/.../Firefox will show you the report. It may also show a bug in the bug section if it is currently being worked on.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can check the about:crashes page for reports that haven't been send and left-click them to submit those reports to the crash server. That should add a bp- prefix to that report to indicate that they have been submitted.

gazzawazza
gazzawazza Question owner
more options

Hi guigs2

Thanks very much for the reply.

Unfortunately I saw Cor-el's answer first and found his/her solution to work.

I also was so keen :) that I used up all my pending reports, which is presumably why I couldn't see any "submit crashes" option / button, etc, on the about:support page.

Anyway, appreciate the response.


Regards,

Gary

gazzawazza
gazzawazza Question owner
more options

Hi Cor-el

Ahhh the legend!

Your answer worked perfectly.


Thanks,

Gary