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submission of pending crash reports

Posted

hi all

Pretty straight forward (I hope):

Currently using Firefox 31.0 on windows 7 64 bit home premium.

Just realised that I've got about 20 sets of pending crash reports (.dmp and .extra) located here:

...AppData\Roaming\Mozilla\Firefox\Crash Reports\pending

Date-range is Feb to Aug 2014, so presumably applies to approx firefox versions 29-31.

Is there a way to force / request submission of these reports?

I have no particular desire to delete them - they don't take up much HD space.

However, there's no point in keeping them if I can't trigger a submission process.

Also, I would like to contribute to bug-resolution by proving the reports.

Btw, I think they are probably mostly Flash related.

This is not just a whinge. The Flash plugin seems to fall over quite frequently (for me anyway) - certainly appears the only one I can rely on to misbehave! I checked the top plugin crash submissions too for the last 28 days on mozilla's crash-stats (filtering on FF 31 and windows)... and... the top 3 entries, which account for 55% of all plugin crashes, appear all to be flash related lol (gJ adobe) ;)

Anyway, if anyone can tell me how to submit these pending reports, I'd be grateful.


Regards,

Gary

PS I noticed, when providing FF's troubleshooting info for this post, that I got a crash report submission (automatically) about 15 mins ago... and one pair of files has disappeared from my Pending folder.

Do I just have to be patient then? I use FF a lot, so don't really understand what circumstances trigger the report submission (i.e. it's not a question of just having FF open / active).

Thanks again for any assistance rendered.

hi all Pretty straight forward (I hope): Currently using Firefox 31.0 on windows 7 64 bit home premium. Just realised that I've got about 20 sets of pending crash reports (.dmp and .extra) located here: ...AppData\Roaming\Mozilla\Firefox\Crash Reports\pending Date-range is Feb to Aug 2014, so presumably applies to approx firefox versions 29-31. Is there a way to force / request submission of these reports? I have no particular desire to delete them - they don't take up much HD space. However, there's no point in keeping them if I can't trigger a submission process. Also, I would like to contribute to bug-resolution by proving the reports. Btw, I think they are probably mostly Flash related. This is not just a whinge. The Flash plugin seems to fall over quite frequently (for me anyway) - certainly appears the only one I can rely on to misbehave! I checked the top plugin crash submissions too for the last 28 days on mozilla's crash-stats (filtering on FF 31 and windows)... and... the top 3 entries, which account for 55% of all plugin crashes, appear all to be flash related lol (gJ adobe) ;) Anyway, if anyone can tell me how to submit these pending reports, I'd be grateful. Regards, Gary PS I noticed, when providing FF's troubleshooting info for this post, that I got a crash report submission (automatically) about 15 mins ago... and one pair of files has disappeared from my Pending folder. Do I just have to be patient then? I use FF a lot, so don't really understand what circumstances trigger the report submission (i.e. it's not a question of just having FF open / active). Thanks again for any assistance rendered.

Chosen solution

You can check the about:crashes page for reports that haven't been send and left-click them to submit those reports to the crash server. That should add a bp- prefix to that report to indicate that they have been submitted.

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guigs 1072 solutions 11697 answers

Hi Gary, First, thank you for submitting the crashes. And if you run into this again, on the about:support page you can click "submit crashes Firefox crashes - Troubleshoot, prevent and get help fixing crashes "

Copying and pasting the crash reports with bp in front of them will allow troubleshooters in the thread to take a look. Or pasting the bp-xxxxx.... in this search https://crash-stats.mozilla.com/home/.../Firefox will show you the report. It may also show a bug in the bug section if it is currently being worked on.

Hi Gary, First, thank you for submitting the crashes. And if you run into this again, on the about:support page you can click "submit crashes [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] " Copying and pasting the crash reports with bp in front of them will allow troubleshooters in the thread to take a look. Or pasting the bp-xxxxx.... in this search [https://crash-stats.mozilla.com/home/products/Firefox] will show you the report. It may also show a bug in the bug section if it is currently being worked on.
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159099 answers

Chosen Solution

You can check the about:crashes page for reports that haven't been send and left-click them to submit those reports to the crash server. That should add a bp- prefix to that report to indicate that they have been submitted.

You can check the about:crashes page for reports that haven't been send and left-click them to submit those reports to the crash server. That should add a bp- prefix to that report to indicate that they have been submitted.

Question owner

Hi guigs2

Thanks very much for the reply.

Unfortunately I saw Cor-el's answer first and found his/her solution to work.

I also was so keen :) that I used up all my pending reports, which is presumably why I couldn't see any "submit crashes" option / button, etc, on the about:support page.

Anyway, appreciate the response.


Regards,

Gary

Hi guigs2 Thanks very much for the reply. Unfortunately I saw Cor-el's answer first and found his/her solution to work. I also was so keen :) that I used up all my pending reports, which is presumably why I couldn't see any "submit crashes" option / button, etc, on the about:support page. Anyway, appreciate the response. Regards, Gary

Question owner

Hi Cor-el

Ahhh the legend!

Your answer worked perfectly.


Thanks,

Gary

Hi Cor-el Ahhh the legend! Your answer worked perfectly. Thanks, Gary