Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync doesn't bring over all my bookmarks, only some.

  • 1 reply
  • 8 have this problem
  • 5 views
  • Last reply by guigs

benlev
benlev
more options

Firefox 31 with a new MacBook Air, but the sync to my iMac isn't complete. I've signed out and back on, and tried Sync Now a few times. When I go to Show All Bookmarks on the MBA, they're still missing. Curiously, the bookmark folder on the MBA look like the middle folders on the iMac - the outer left and outer right folders are missing. Any ideas? THANKS, Ben

Firefox 31 with a new MacBook Air, but the sync to my iMac isn't complete. I've signed out and back on, and tried Sync Now a few times. When I go to Show All Bookmarks on the MBA, they're still missing. Curiously, the bookmark folder on the MBA look like the middle folders on the iMac - the outer left and outer right folders are missing. Any ideas? THANKS, Ben

Chosen solution

Hi benlev, I understand that some of the bookmarks are missing when you sync to a new computer. I understand that you have tried to sync now and removing the account a few times. However I do not understand the outer left and outer right files missing when you look at the folder where the files are kept?

Are you syncing from a mobile device? It may be in the mobile bookmarks folder.

The network issue for Firefox sync was just resolved, were you seeing any error messages: "Unknown error occurred"?

Does searching for a missing bookmark in "Show all Bookmarks" show the bookmark after waiting for the initial sync to complete?

Read this answer in context 👍 0

All Replies (1)

guigs
guigs
more options

Chosen Solution

Hi benlev, I understand that some of the bookmarks are missing when you sync to a new computer. I understand that you have tried to sync now and removing the account a few times. However I do not understand the outer left and outer right files missing when you look at the folder where the files are kept?

Are you syncing from a mobile device? It may be in the mobile bookmarks folder.

The network issue for Firefox sync was just resolved, were you seeing any error messages: "Unknown error occurred"?

Does searching for a missing bookmark in "Show all Bookmarks" show the bookmark after waiting for the initial sync to complete?