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How can I fix a "Plugin Container for Firefox has stopped working" error?

Posted

Windows 7, Firefox 30

After changing how Firefox handled cookies (changed to forbidding 3rd party cookies, asking permission to set cookies), I rebooted my system, and Firefox would not start - I got the error message in the question. I uninstalled Firefox, and then re-installed, and Firefox ran fine. After some hours, I closed Firefox and rebooted the system, and again, Firefox hangs upon start, and I get the Plugin Container has stopped working error message.

Since Firefox won't work on my Windows desktop, I'm using my Linux desktop to look here for help. The problem details reported are: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	30.0.0.5269
 Application Timestamp:	53914233
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	30.0.0.5269
 Fault Module Timestamp:	53911393
 Exception Code:	80000003
 Exception Offset:	0000141b
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Thanks in advance!

Windows 7, Firefox 30 After changing how Firefox handled cookies (changed to forbidding 3rd party cookies, asking permission to set cookies), I rebooted my system, and Firefox would not start - I got the error message in the question. I uninstalled Firefox, and then re-installed, and Firefox ran fine. After some hours, I closed Firefox and rebooted the system, and again, Firefox hangs upon start, and I get the Plugin Container has stopped working error message. Since Firefox won't work on my Windows desktop, I'm using my Linux desktop to look here for help. The problem details reported are: Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 30.0.0.5269 Application Timestamp: 53914233 Fault Module Name: mozalloc.dll Fault Module Version: 30.0.0.5269 Fault Module Timestamp: 53911393 Exception Code: 80000003 Exception Offset: 0000141b OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Thanks in advance!

Chosen solution

First, update your Shockwave Flash.http://get.adobe.com/shockwave/

Read this answer in context 53

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • The IcedTea-Web Plugin executes Java applets.
  • Gecko Media Player 1.0.8Video Player Plug-in for QuickTime, RealPlayer and Windows Media Player streams using MPlayer
  • The Videos 3.8.2 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Chosen Solution

First, update your Shockwave Flash.http://get.adobe.com/shockwave/

First, update your Shockwave Flash.'''http://get.adobe.com/shockwave/'''

Question owner

That does seem to have fixed it - thanks!

That does seem to have fixed it - thanks!
brightkid 0 solutions 3 answers

I found xmarks plugin might have caused the problem. I did the repair (xmarks settings > advanced > repair) and problem solved

I found xmarks plugin might have caused the problem. I did the repair (xmarks settings > advanced > repair) and problem solved
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

That is good to hear.

Please flag your last post as Solved Problem so others will know. You will first have to unflag my other response first.

That is good to hear. Please flag your last post as '''Solved Problem''' so others will know. You will first have to unflag my other response first.
Hayton 0 solutions 12 answers

plugin-container.exe is crashing repeatedly. The error code is 0x80000003, the faulting module is mozalloc.dll, version 33.0.0.5397, fault address 0x00001425. Hardware acceleration is disabled, and I have disabled all plugins in an attempt to cure the problem (only Acrobat and Flash were enabled, and Flash is up to date).

(Edit) I'm running EMET 4.1 - if this is memory-related might that be significant?

Here are some crashes from the past few hours (many more if you want them)

bp-9f25a45e-4830-4dd9-a54a-c923f2141020 20/10/2014 22:53 a5c758e1-b489-4c72-98f0-954b2790050b 20/10/2014 22:08 b950661f-25d4-4052-872f-6fb7f3dcc03d 20/10/2014 22:02 b4bad77d-bfab-4913-a4ae-6186ead4cdbc 20/10/2014 22:02 2e970550-11e7-4ed0-8ad6-58025495263e 20/10/2014 22:02 fe4c4f7e-5d0e-4acd-ade7-73d2bd505e04 20/10/2014 22:02 4f83309d-1792-4cef-8f0d-b0465e0c4c39 20/10/2014 22:02 57f40624-b424-4181-ab93-0f37fa4188f6 20/10/2014 22:01 3694a431-a1ac-4077-8019-7e59a1595495 20/10/2014 22:01 cdeafebe-5444-4041-8517-e077c414d2df 20/10/2014 21:52 18ae849e-2c17-4ee0-91bc-57bf4895e697 20/10/2014 21:52 eec36b4b-9f8e-4a73-9e27-d71b21c5011c 20/10/2014 21:19 d98ba06e-eb89-41f7-86ee-517f410a342f 20/10/2014 21:17 1ffb43bf-6750-4629-a2aa-2f0ad39da9ea 20/10/2014 21:09 cc0ab618-e918-4fd7-ba52-bf01aadc5a3e 20/10/2014 21:09 8829fe23-9fd0-4826-89cf-a3e9fd860c56 20/10/2014 21:08 e2d6dc1a-41a0-48cb-b7b0-81d4ef787bbd 20/10/2014 11:51 a266ba42-fc1c-4204-9f1b-289f2b99c451 20/10/2014 11:51 a586d4c0-2102-4c80-a73f-b977000b46dd 20/10/2014 11:51 a64d9089-3f91-4504-bcad-122bfd0a01e9 20/10/2014 11:50 caedc737-d9dd-4bfb-83fd-400ac5a6af6a 20/10/2014 11:50 1a56651a-d096-45a5-9afa-e6c0c822d892 20/10/2014 11:38 71f07b05-8310-4f1d-b5e9-70a514e8a43e 20/10/2014 11:38 2de8971d-d1cf-4077-bac0-be405dd76ff5 20/10/2014 11:38 9ffe41cc-844b-4b93-b172-28154eabfc0c 20/10/2014 11:38 bf95a7d3-0e08-485d-84e9-3638a749244b 20/10/2014 11:38 061112b6-e919-4e87-a815-6c137a48d375 20/10/2014 11:38 1d8ebe85-a5a3-4120-920a-0556be7524c8 20/10/2014 11:38 b0fcb220-1515-4c94-8d35-c65c4cb7743c 20/10/2014 11:38 07430c7b-2424-4f90-8a0d-fb90d3c829f3 20/10/2014 11:38 99b8b695-995f-4bce-a879-8bd0e89cd296 20/10/2014 11:26 d01187a9-bb0a-4bc8-b6fe-9669b5a2d858 20/10/2014 11:26 9b650499-6ac1-42c8-9a92-f762d61deafd 20/10/2014 11:26 ec6044dd-8940-4f6e-8e97-94c23213a973 20/10/2014 11:26 a08bb60e-f686-4417-b5ce-3e736c9ed625 20/10/2014 01:15 4eb90c2b-f9ed-4952-b8e9-71fffe7ecf64 20/10/2014 01:14 03642f9d-09ea-46ea-b66d-62dee98a20fe 20/10/2014 01:14 4cd20689-ad73-4371-88c6-d80f4ed95313 20/10/2014 01:13 c72ee7ad-389a-4a14-a5cf-539765e707c4 19/10/2014 21:08 8593221b-8024-45c0-a07b-85dcf5bc9035 19/10/2014 21:07 32a5c4d7-dad9-4fc2-b31e-716881e4cefe 19/10/2014 21:07 d46d8d27-f26e-488c-ab89-5f029d139246 19/10/2014 21:07 da22093e-970d-4724-b074-2ae494745e0b 19/10/2014 20:46 3ca99f2a-0138-4403-81fa-e4245ff9a7db 19/10/2014 20:45 c7252857-d6bb-4c0d-95e5-83f1fd9bf175 19/10/2014 20:45 87c7b0a9-a2b5-4c98-9953-cf684c15f3d5 19/10/2014 20:44 c60f13f8-18b5-42b6-9b02-810cb5a77347 19/10/2014 20:44 188ba801-1616-4048-a941-b60126788efe 19/10/2014 20:44 1c3d4f1e-c3be-469a-a348-5e93d1443bae 19/10/2014 20:44 852bf33f-d3b2-40d3-820e-aea7e1c367da 19/10/2014 20:20 d5cda65a-4fa7-4f9e-b5a0-bacfb1bfcebd 19/10/2014 20:20 d6b7137a-d347-4a39-91a6-e0e5f817b71b 19/10/2014 20:20 a031b2f8-cbb0-4fd5-abf1-a557a4021ce7 19/10/2014 20:20 58cf92b6-f4d7-4ab8-98ea-89cc311338df 19/10/2014 20:20

The crashes are intrusive but Firefox itself is not usually affected - so isolating the plugins works as intended.

(I tried creating a separate thread for this but the process stalled at Stage 3)

plugin-container.exe is crashing repeatedly. The error code is 0x80000003, the faulting module is mozalloc.dll, version 33.0.0.5397, fault address 0x00001425. Hardware acceleration is disabled, and I have disabled all plugins in an attempt to cure the problem (only Acrobat and Flash were enabled, and Flash is up to date). (Edit) I'm running EMET 4.1 - if this is memory-related might that be significant? Here are some crashes from the past few hours (many more if you want them) bp-9f25a45e-4830-4dd9-a54a-c923f2141020 20/10/2014 22:53 a5c758e1-b489-4c72-98f0-954b2790050b 20/10/2014 22:08 b950661f-25d4-4052-872f-6fb7f3dcc03d 20/10/2014 22:02 b4bad77d-bfab-4913-a4ae-6186ead4cdbc 20/10/2014 22:02 2e970550-11e7-4ed0-8ad6-58025495263e 20/10/2014 22:02 fe4c4f7e-5d0e-4acd-ade7-73d2bd505e04 20/10/2014 22:02 4f83309d-1792-4cef-8f0d-b0465e0c4c39 20/10/2014 22:02 57f40624-b424-4181-ab93-0f37fa4188f6 20/10/2014 22:01 3694a431-a1ac-4077-8019-7e59a1595495 20/10/2014 22:01 cdeafebe-5444-4041-8517-e077c414d2df 20/10/2014 21:52 18ae849e-2c17-4ee0-91bc-57bf4895e697 20/10/2014 21:52 eec36b4b-9f8e-4a73-9e27-d71b21c5011c 20/10/2014 21:19 d98ba06e-eb89-41f7-86ee-517f410a342f 20/10/2014 21:17 1ffb43bf-6750-4629-a2aa-2f0ad39da9ea 20/10/2014 21:09 cc0ab618-e918-4fd7-ba52-bf01aadc5a3e 20/10/2014 21:09 8829fe23-9fd0-4826-89cf-a3e9fd860c56 20/10/2014 21:08 e2d6dc1a-41a0-48cb-b7b0-81d4ef787bbd 20/10/2014 11:51 a266ba42-fc1c-4204-9f1b-289f2b99c451 20/10/2014 11:51 a586d4c0-2102-4c80-a73f-b977000b46dd 20/10/2014 11:51 a64d9089-3f91-4504-bcad-122bfd0a01e9 20/10/2014 11:50 caedc737-d9dd-4bfb-83fd-400ac5a6af6a 20/10/2014 11:50 1a56651a-d096-45a5-9afa-e6c0c822d892 20/10/2014 11:38 71f07b05-8310-4f1d-b5e9-70a514e8a43e 20/10/2014 11:38 2de8971d-d1cf-4077-bac0-be405dd76ff5 20/10/2014 11:38 9ffe41cc-844b-4b93-b172-28154eabfc0c 20/10/2014 11:38 bf95a7d3-0e08-485d-84e9-3638a749244b 20/10/2014 11:38 061112b6-e919-4e87-a815-6c137a48d375 20/10/2014 11:38 1d8ebe85-a5a3-4120-920a-0556be7524c8 20/10/2014 11:38 b0fcb220-1515-4c94-8d35-c65c4cb7743c 20/10/2014 11:38 07430c7b-2424-4f90-8a0d-fb90d3c829f3 20/10/2014 11:38 99b8b695-995f-4bce-a879-8bd0e89cd296 20/10/2014 11:26 d01187a9-bb0a-4bc8-b6fe-9669b5a2d858 20/10/2014 11:26 9b650499-6ac1-42c8-9a92-f762d61deafd 20/10/2014 11:26 ec6044dd-8940-4f6e-8e97-94c23213a973 20/10/2014 11:26 a08bb60e-f686-4417-b5ce-3e736c9ed625 20/10/2014 01:15 4eb90c2b-f9ed-4952-b8e9-71fffe7ecf64 20/10/2014 01:14 03642f9d-09ea-46ea-b66d-62dee98a20fe 20/10/2014 01:14 4cd20689-ad73-4371-88c6-d80f4ed95313 20/10/2014 01:13 c72ee7ad-389a-4a14-a5cf-539765e707c4 19/10/2014 21:08 8593221b-8024-45c0-a07b-85dcf5bc9035 19/10/2014 21:07 32a5c4d7-dad9-4fc2-b31e-716881e4cefe 19/10/2014 21:07 d46d8d27-f26e-488c-ab89-5f029d139246 19/10/2014 21:07 da22093e-970d-4724-b074-2ae494745e0b 19/10/2014 20:46 3ca99f2a-0138-4403-81fa-e4245ff9a7db 19/10/2014 20:45 c7252857-d6bb-4c0d-95e5-83f1fd9bf175 19/10/2014 20:45 87c7b0a9-a2b5-4c98-9953-cf684c15f3d5 19/10/2014 20:44 c60f13f8-18b5-42b6-9b02-810cb5a77347 19/10/2014 20:44 188ba801-1616-4048-a941-b60126788efe 19/10/2014 20:44 1c3d4f1e-c3be-469a-a348-5e93d1443bae 19/10/2014 20:44 852bf33f-d3b2-40d3-820e-aea7e1c367da 19/10/2014 20:20 d5cda65a-4fa7-4f9e-b5a0-bacfb1bfcebd 19/10/2014 20:20 d6b7137a-d347-4a39-91a6-e0e5f817b71b 19/10/2014 20:20 a031b2f8-cbb0-4fd5-abf1-a557a4021ce7 19/10/2014 20:20 58cf92b6-f4d7-4ab8-98ea-89cc311338df 19/10/2014 20:20 The crashes are intrusive but Firefox itself is not usually affected - so isolating the plugins works as intended. (I tried creating a separate thread for this but the process stalled at Stage 3)

Modified by Hayton

FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

While you are still in safe mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. While you are still in safe mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Hayton

Please go to the top of any Mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''Hayton''' Please go to the top of any '''Mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''