Try clearing cookies for the site and the browser cache. https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console for relevant-looking messages about blocked content. *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop *https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection *https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track