iOS 版 Firefox コミュニティフォーラム

My iPhone full screen is frozen in the Firefox app due to a pop up scam. I've tried a forced restart as well as running airplane mode to be able to delete the URL. But, this hack is different from the couple of other times this has happened to me. The URL is also frozen. After a forced restart the URL is accessible for just a millisecond before it changes to "viruvpnapp.com" and freezes. There isn't any time to delete it before it freezes. I've also uninstalled and reinstalled the Firefox app. I've also closed the app and then shut off Wi-Fi and cellular and then reopened the app thinking that the pop up would not be able to connect. But, it was still there. Any suggestions?

On my iphone 17 (ios 26.3.1) Firefox is stuck on a malicious website and will not allow me to access the menu, delete the website, or move to another. There is no clear data on the listing in settings/apps/firefox. Is deleting and reinstalling the app my only option?

So the main reason I use Firefox instead of Google or other browsers is because it specifically *doesn’t* have AI features, since AI storing my information is a privacy/security risk that I am not interested in taking. Firefox is one of the only browsers out there that isn’t annoyingly pushing for AI to be integrated into every single aspect of the service. I’m not interested. I don’t want it. Mozilla, you’re wasting your time and money integrating features that your users DO NOT WANT. Please allow users to press one button to disable machine learning features instead of burying the switches in about:config. I don’t want AI on my browser.

My Firefox on iPhone has a malware that pops up a box urging me to call a phone number (which I won’t do) about a payment. It has Cancel and Ok buttons, both of which trigger another box from the dialer containing the same phone number. I cannot get to the FF settings or escape from that page because the pop ups immediately come back and reload the page. The site looks like appleinstantsupportpays[.]z13[.]web[.]core[.]windows[.]net. All of the online advice relates to FF on Windows or Android. How do I clear the malware from my phone?

Hi, I'd really appreciate help. I got this pop-up on my Apple phone. (Don't remember what I was searching for that landed me here.)

Firefox is completely disabled - can't click move to another Firefox window or anything. And I don't want to click OK.

The only solution I could come up with was to delete Firefox from my device - but it is still backed up in my icloud.

Do you recommend deleting it from my iCloud back-up & then consider trying to reinstall Firefox?

Anything else you can recommend for me to review on my device to see if malware is deposited elsewhere on my device - not just in Firefox?

Thanks...

I’ve dowloaded firefox. i’ve read the tutorials for browsing setting private browsing but the “masked symbol never appears to click. I tried to download from “App Store” the Private Mode but indicated I had it and back to square one. I like it on my desktop bur can’t on my iPhone 11 Pro Max updated to highest release of IOS

Dear Firefox Support Team,

I hope this message finds you well.

My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firefox on my iPhone 13 Pro Max. I am a delivery driver working for Deliveroo, and my device is being targeted through remote hacking methods. I suspect that some malicious actors are using apps I’m not aware of to interfere with my internet, GPS location, and even stop delivery tasks that the company sends to my phone. This has significantly affected both my work and personal life.

Despite installing multiple security applications including McAfee (Reference No: 03203372) and Bitdefender (Reference No: 1010231778), my browsing remains unsecure, and settings keep getting changed or disabled without my consent. I believe attackers are also bypassing or disabling Firefox protections on my phone.

I kindly request Firefox’s security team to investigate this matter seriously. If possible, please help me: 1. Lock down or secure my Firefox browser fully. 2. Review any unusual activity linked to my device/browser. 3. Suggest any specific configuration settings that can protect me against remote access or phishing.

Here are my associated emails: Mod's note: PII removed

• • • • • @gmail.com
        • @icloud.com

Thank you for your attention and assistance in this urgent matter.

Sincerely, Mohammad Kamal Borojerde

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed