Firefox Support Forum

Hey people!

Stuck with an issue. Need your help. Tried all the documented troubleshoot options - like refreshing, disabling hardware acceleration, Recommended Performance, troubleshoot mode, etc.

New installation. Worked fine. Logged into Firefox Account for Sync. Since then, High CPU usage even with no tabs open. No clue why.

This is the profiler report: https://share.firefox.dev/3Khzq1C

Still stuck on 35%-50%-60% CPU usage with just one tab. And just a new blank tab!

The profiler report, if can be decoded in laymen terms, as to what activity is causing so much CPU usage, will be of immense help.

i do not remember how find my mozilla Firefox account in order to clean out the cache and cookies, and to resolve breaches. Could not manage to figure out how to resolve breaches the last time I signed in... Ugh!

Look! I love what you guys are doing. I use Firefox on windows and degoogled android. When I've signed up for mozilla account, I specifically unchecked all email notifications/subscriptions. After that came an mail about your VPN product. OK, I have updated my preferences again, even though all was unchecked. After 1 day I get the next mail about your Pocket feature. What the heck? It seems now days NOBODY respects my choices about newsletters, ads and notification preferences. I have turned off all communication twice so far and you're still sending them. Why? Seriously why? And don't tell me there is a delay in the system, it needs 48 hours to update the preferences. This is the usual answer to my mails. Please turn off this spamming behavior. It is just bad for you and bad for me. I believe if someone chose you over fucking google products, than that individual is capable of deciding which of your products he/she wants to use. You don't need to push it like everybody else. If possible toss this feedback to upper management so they might change this behavior in the future.

In the past when I saw an article that I wanted to email to myself, I would click on the envelop icon and it would go to “choose and application to open the mail to link” I would choose if I remember correctly Yahoo and it would open up.

Now the only choice I have if Firefox, and when I click on it nothing happens. What is the problem?

Under”Choose other Applications”, there is nothing to forward that article to me.

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

For years I have watched the French evening news (le j-t de France 2) on Firefox. But once the latest version was installed, it has no longer worked. I get to the website okay, but when I click on the arrow to start the program, nothing happens. I've made the website an exception to pop-up blocking and have canceled the no tracking icon on that site, but it hasn't helped. Any suggestions? (I'm a professor emeritus of French.)

My email screen has gone to a larger page that will not fit on the computer screen, whether in full screen or partial, the inbox is pushed off the left side, and the email previews are so large they extend half the way across from the right side. Previously most of the center was for email lists, but now it is just a small part that will only show two or three emails. How can I change it back the the old format?

I have an on-line subscription to the Sydney Morning Herald. Recently, every time I try to read an article, Firefox freezes. I can read SMH okay on my iPad. If I transfer the SMH Article URL into Edge everything works okay. What have they done to Firefox?

Firefox always brings up the saved password for a particular website, but the password is old and wrong. Going to the Logins and Passwords management page, I enter a search for the website as it appears in the address bar, but there is no associated login in Firefox. There is no password associated with any part of the website's name or URL in 'about:logins' . Yet still some password shows up with a saved login. How do I find the password for this website and correct the password?

Hello.

Typing anything in URL (address) bar causes my CPU spike to 15-20% shown in Windows Task Manager, and up to 80% shown in Firefox Task Manager. I have 8 core / 16 threads CPU running at 4.0 GHz, so typing text in browser taking 15-20% of that is rather bizarre to me. OS: Windows 10 What I tried: - disabling Firefox Accessibility Service - hardware acceleration on/off - troubleshooting mode

Don't have same issue in other browsers (Chrome, Opera) Any ideas what else that might be?

How to open all sub folders simultaneously in Library to see all my content.

On the left side of the 'Library' is the list of folders with sub folders in them. These show up great on the left....BUT...I would like to open all the sub folders on the right to view the contents as one long list.

In the picture attached is folder '3 - English' on the left.

 -The nested folders 'Idioms' 'Punctuation' 'Grammar'...etc., in the right side are not opened.

How can I have these open on the right to show all their content also?

Here is the message I get: The file at /Users/michaelalexander/Downloads/AnnualReportReturn-2.pdf is not readable.

   It may have been removed, moved, or file permissions may be preventing access.

win11 ff111 The 'permissions' setting. On twitch after logging in it still plays videos on the main page or on channel pages the 'suggested video' and the background video. On youtube it also sometimes autoplays, other times - doesn't.

When printing directly from within Firefox, my printer Epson WF-7610 prints in color even if the setting is B/W. I am running Win11 on my PC and Firefox 111.0.1.64bit. When I download the pdf and i then print on the same printer from within adobe it prints B/W. I have seen other people have similar problems with other printers etc but I cannot find what is the fix. Can you help?

Firefox 112 update will not download completely. It just keeps saying it is downloading but it does not complete. I can't access some websites now since I have been trying to download the update. Please help. Thanks.

I need to use Vision online to access my repeat prescriptions window and I have until recently had no problem with this. Obviously I need to be able to order repeat prescriptions but when I try to open the prescriptions window I am told I cannot do this for security reasons. I shall be very grateful for your help in overcoming this problem. Thank you! Raymond Dodd

Hi,

I am having problems viewing some web sites using Firefox 111.0.1 (64-bit) on MacOS Ventura 13.3.1.

It isn't one specific web site, but a number of sites on which I see persistently see the same problem - jumbled, meaningless characters in place of the text. I have attached images of what I am seeing at the Quietus and the CRAN network. The CRAN problem exists across mirrors.

I have tried clearing the cache and cookies.

Any suggestions welcome.

Ron.

I have read the instructions, but I don't know what is an applicator app, or how to scan the bar code, or how to get a verification code. I'm a senior citizen and nothing makes sense. Never had any trouble setting up 2 step verification on other accounts. help!