Firefox Support Forum

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new one. It also won't let me disable the pop-up that asks for the primary password. Please advise.

I was advised to use the Authenticator.cc extension for my Firefox browser on Windows 10 PC, I can't get it to run. It downloads but will not then do anything. I can't get the icon into the menu bar, I can't scan a QR code, it just will not perform. Why not?

After updating to the current version of my OS(listed below) I can no longer drag a tab to detach it from the firefox window. Doing so drags a preview of the tab, but it is never separated from the current window. I can drag it to an already existing window to move tabs from one window to another, but not to create a new window from a single tab.

OS: Manjaro Linux 24.0.0 Wynsdey Linux kernel version: 6.6.30-2-MANJARO (64-bit) Desktop Environment: KDE Plasma 6.0.4 KDE Framework version: 6.1.0 QT Version: 6.7.0 Display Server: Wayland Firefox version: 125.0.3 (64-bit)

I am trying to connect to a website but I keep getting error code 522. I've tried using Chrome and it connects to the website with no problem. I've checked my privacy settings and I do not have that website blocked. What else can I check?

when i wanna open a page on youtube, i got some errors like below in my console window:

``` Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://rr3---sn-p5qlsndd.googlevideo.com/videoplayback?expire=1716635853&ei=bXRRZsXhJonb6dsPr4S9gAo&ip=104.237.233.106&id=o-AAWbYs_c1wgN4MrU7OqKDoN_4E89qYQsMLYgu196ZLvi&source=youtube&requiressl=yes&xpc=EgVo2aDSNQ%3D%3D&mh=Wx&mm=31%2C26&mn=sn-a5msenle%2Csn-p5qlsndd&ms=au%2Conr&mv=u&mvi=4&pl=25&spc=UWF9f9R71vLfm1F-HqlKYmIsTmmQ76vISxWKiaa8DnBJ1RFYdP1uqbuRYDqk&svpuc=1&ns=nZ43uaQFzt5gq9VgUw-rDA0Q&sabr=1&rqh=1&mt=1716613539&fvip=3&keepalive=yes&c=WEB&smc=1&n=DtTlBfhfTkjbJA&sparams=expire%2Cei%2Cip%2Cid%2Csource%2Crequiressl%2Cxpc%2Cspc%2Csvpuc%2Cns%2Csabr%2Crqh&sig=AJfQdSswRQIgBpryxlELSlbPjito5Ju6_RfQzqVcw10u03ydIYI41lcCIQCgk-eJSUpHsjpfCC08Zif4lFJZY3GVMbfofGXPQsdZcw%3D%3D&lsparams=mh%2Cmm%2Cmn%2Cms%2Cmv%2Cmvi%2Cpl&lsig=AHWaYeowRgIhAPqP6gckt5GXH-fLEv5Cg2vcg7upBxPU4Doh2zshdgCNAiEAqrP-9k3ySo7QyYhqQCESvz0lC8laHox06_kyE8r-oYo%3D&cpn=RZMRM0hX5vjkksRu&cver=2.20240524.00.00&fallback_count=1&rn=27. (Reason: CORS request did not succeed). Status code: (null).

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://rr4---sn-a5msenle.googlevideo.com/videoplayback?expire=1716635853&ei=bXRRZsXhJonb6dsPr4S9gAo&ip=104.237.233.106&id=o-AAWbYs_c1wgN4MrU7OqKDoN_4E89qYQsMLYgu196ZLvi&source=youtube&requiressl=yes&xpc=EgVo2aDSNQ%3D%3D&mh=Wx&mm=31%2C26&mn=sn-a5msenle%2Csn-p5qlsndd&ms=au%2Conr&mv=u&mvi=4&pl=25&spc=UWF9f9R71vLfm1F-HqlKYmIsTmmQ76vISxWKiaa8DnBJ1RFYdP1uqbuRYDqk&svpuc=1&ns=nZ43uaQFzt5gq9VgUw-rDA0Q&sabr=1&rqh=1&mt=1716613539&fvip=3&keepalive=yes&c=WEB&smc=1&n=DtTlBfhfTkjbJA&sparams=expire%2Cei%2Cip%2Cid%2Csource%2Crequiressl%2Cxpc%2Cspc%2Csvpuc%2Cns%2Csabr%2Crqh&sig=AJfQdSswRQIgBpryxlELSlbPjito5Ju6_RfQzqVcw10u03ydIYI41lcCIQCgk-eJSUpHsjpfCC08Zif4lFJZY3GVMbfofGXPQsdZcw%3D%3D&lsparams=mh%2Cmm%2Cmn%2Cms%2Cmv%2Cmvi%2Cpl&lsig=AHWaYeowRgIhAPqP6gckt5GXH-fLEv5Cg2vcg7upBxPU4Doh2zshdgCNAiEAqrP-9k3ySo7QyYhqQCESvz0lC8laHox06_kyE8r-oYo%3D&cpn=RZMRM0hX5vjkksRu&cver=2.20240524.00.00&rn=1. (Reason: CORS request did not succeed). Status code: (null). ```

Firefox is my primary browser. I get this Network protocol error message so often now that I am considering using another web browser. See below It happens with sites I routinely use. I have tried several of the solutions from Firefox and also searched other solutions online to no avail. I like the Firefox web browser. Can you provide me some other solutions

Network Protocol Error An error occurred during a connection to xxxxxxxxxxxxxxx. The page you are trying to view cannot be shown because an error in the network protocol was detected. • Please contact the website owners to inform them of this problem.

Firefox's website appearance settings include a setting to force a light theme, force a dark theme, or to have sites automatically adapt to the theme of the browser. I feel that's not exactly what I want. I don't want the browser's theme to have anything to do with themes of the sites I'm viewing, nor to force light or dark. I think I'd rather just use the site's default, or if not that, set a theme on the site itself. Is there any way for Firefox to just not meddle in a site's theming at all?

I kinda just don't want any connection between the theme of my operating system, the theme of my browser, or either of those and the theme of websites, and none to force a theme on any of the others. I'm not sure why that seems so desirable nowadays, but I don't want it.

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. How do I do that? This is a bug reported in Firefox 57 and **still** not fixed in Firefox 125. I cannot find any support category anywhere in the Mozilla website that covers appealing a decision by one of their employees. The last comment from this uncooperative indivisual is "But given we support it on macOS and Windows yeah, it seems not very objectionable." Who is this **clerk** to override the fact that a number of customers very much find this "objectionable". I cannot find anything on https://www.mozilla.org/en-US/contact/ that addresses this issue. I cannot find even a surface mail address for Mozilla. For example my complaint has nothing to do with any of the following:

   I’m having problems with using Firefox
   I want to donate to Mozilla
   I have questions about using Mozilla’s trademarks
   I’d like to report misuse of a Mozilla trademark
   I want to hold an event in a Mozilla space
   I want Mozilla to sponsor my event
   I’d like permission to use a Mozilla logo
   I’m interested in Pocket’s sponsored content on Firefox
   I’m a member of the Press and have a question for Mozilla

Yes I am having a problem with Firefox, but the clerk responsible has, through sitting on this issue for **seven years**, basically told the entire community that he doesn't give a reservoir.

In particular I feel this unacceptable behaviour should be brought to the attention of senior management, but there are no contacts for anybody in senior management.

I am trying to use a <select> tag to display a color selector. So each <option> has a background color to match its displayed text:

```<select id="strokeColor" name="strokeColor" style="width: 10em;">

             <option value="black" style="background: #000000; text: #FFFFFF">
                     black
             </option>

<option value="aqua" style="background: #00FFFF">

                     aqua
             </option>

<option value="blue" style="background: #0000FF">

                     blue
             </option>

<option value="brown" style="background: #A52A2A">

                     brown
             </option>

<option value="gray" style="background: #808080">

                     gray
             </option>

<option value="green" style="background: #00FF00">

                     green
             </option>

<option value="magenta" style="background: #FF00FF">

                     magenta
             </option>

<option value="orange" style="background: #FFA500">

                     orange
             </option>

<option value="purple" style="background: #800080">

                     purple
             </option>

<option value="red" style="background: #FF0000">

                     red
             </option>

<option value="white" style="background: #FFFFFF">

                     white
             </option>

<option value="yellow" style="background: #FFFF00">

                     yellow
             </option>

<option value="#000000" selected="" style="background: #000000">

                     #000000
             </option>
         </select>```

On Chrome this displays as expected:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-25-eebbd5.png

But on Firefox the background colors are ignored:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-35-bd90ee.png

How can I get Firefox to display the background colors?

When I open the application it loads as a small window that I have to maximize to make it full screen. It never used to do this so I need some help to fix this. I've taken a quick look through settings etc and can't see anything wrong...

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

Why is the text in tab names, address bar and menu boxes so small? I did the changes to about:config and the other one that comes up when I googled this question but, while they enlarge the text in those places, they make the page content too big.

I have to configure a lot of networking equipment! One day I might be working on a brand new piece of equipment and the next day trying to log into some ancient piece of equipment because I need to change something and I can't replace it yet. I'm having a major issue with the redirect even if I explicitly type HTTP it forces it to HTTPS ( and no I don't have HTTPS everywhere installed I've actually never used it ). I've noticed recently a few updates back now that if the connection cannot succeed it redirects to HTTP but it can hang up in a weird limbo where it thinks the site doesn't exist. There needs to be a toggle for local addresses explicitly typed "HTTP" to try that first. There also needs a toggle to ignore the security issues when accessing the device with a self assigned certificate as every single networking device has a self assigned a certificate and every time I need to change the setting on a router I have to agree even though I have a greed for the last 10 times when I've access the device or I just reset the device and the self signed certificate changed. And I don't know how you're gonna handle this on mobile but it almost makes using a mobile browser useless because I might as well just get the computer out even if all I have to do is change a password, SSID or just check a setting.

So local addresses need an option to lower the warning level for self signed certificates and to obey the typed protocol!

And there's some sort of bug with the Logic that detects a certificate or non-secure site that breaks when the connection drops. The only way I've been able to get around this is to go to the address bar and hit enter as a reload will not work and a reload skipping cash will not work to bring the site back up.

I've had devices that I thought weren't working only to find out they were working fine after 3 or 4 attempts and restarts only to find it's just that firefox thought the site didn't exist anymore.

And I don't have any other options because chrome is even worse with HTTPS once it gets it's vampire fangs in you're stuck it will not let you go back. And safari you might as will be undead.

Finally getting annoyed enough to write some thing as every time you go change your setting reboot device check setting log back in change saying restart log back in and you have to hit except certificate every single time.

And while I'm here Bring back the checkbox to save/ not save the certificate as I might not want to save the certificate when I know I'm going to reset the device and it's going to be totally different in the next 10 minutes. Or I might not want to save it at all like I go to a website that's misconfigured and the certificates not valid for the domain name that it's using.

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

Hi, this is going to be a long one, so many things... Using Firefox the latest Ubuntu LTS, with the latest Firefox from Snap. I'm a very long term Firefox user, never had any real troubles unit recently. I have a vast number of cookies, saved passwords and so on. Reinstalling or deleting cookies or such isn't an option unless fixes are guaranteed to work - if I have to start over then I'll do it with Opera, that is where my grumpiness indicator is at.

The set up is two monitors (working as a single 'screen') attached to an Aspire PC (Aspire X seems to be the model?). I tend to have 'stuff' going on in the left hand monitor, YouTube on the right. The PC is on all day. I know there are log files, but I don't know which is for what or where they are. I use AdBlocker Ultimate.

So what's happening is: Firefox crashes quite often at any time - 'Firefox is not responding - force quit or wait' - always have to quit. There doesn't seem to be any repeatable way to cause this, it seems random.

When the mouse enters the YouTube window (the drawing area, not the actual window) it disappears until the pointer moves out of the window. Jiggling the window size sometimes brings it back, but...

When the mouse pointer actually appears the window is completely unresponsive - clicks don't work, nothing highlights and so on. After somewhere between 10 and 30 seconds things will work for 2 or 3 mouse actions (clicks, drags etc) then do it again. Unless I give it plenty of time, clicking on a video will play a pretty random one - Firefox seems to lose track of where the pointer is.

If I comment on a video the I get about 5 to 10 characters in then nothing happens for 10 to 20 seconds, then any queued characters are shown. Rinse and repeat until the comment is complete - it takes ages.

YouTube is the biggest problem, but there are some glitches in other Firefox windows, I'm supposing that the problems are audio/video related.

None of the above happens with Opera. It's getting to the stage where Firefox is unusable.

I've googled and searched this site but the there seems no solution.

Any help appreciated.

I have been unable to receive the OTP I need to log in. My username and password work fine but then I try to get to the OTP, it doesn't show up on my email and the cell phone number is an old one. Please help. I have a lot of shopping to do.

After many months of asking if my computer could update Firefox, I finally agreed 2 days ago. I'm trying to shop for gifts on Cutter & Buck's web site and no data and photos will show up. Nothing shows. (cutterbuck.com)