Firefox Support Forum

I have a 2nd identical "other" folder located in the "other" folder. They are somehow linked to each other, so that if I try to delete a bookmark under the 2nd duplicate one, it deletes it from both. If I select something in one folder and then click on the second one that selected item shows under the second as well. I don't want two folders but cannot delete or change anything or it deletes the original as well. Other than restoring an old bookmark backup to replace this defective one does anyone have any solution to fixing this? Thanks Cheers

I added my own shortcuts and deleted all the preset ones (Wikipedia, Twitter, Amazon etc). On deleting the last one of the default ones, the 'Add a shortcut' button has completely disappeared. Is there another way to create a shortcut?

Im using Ubuntu 22.04 LTS Intel cpu I7 9th gen NVIDIA gpu but i disabled it My problem is that the Picture in Picture mode isnt sticky if i press anything it vanishes from view.

After the last FF update, I can only connect to FF ... no other website! I did a system restore to an earlier date which seemed to make it worse. Absolutely zero content appears on any website I choose to go to. The tab shows the name of the website, however it doesn't "connect."

Please help me rectify this challenge. Thank you.

I visted a web site once and left after trying to watch a some movies without any success. Now my firefox are sending notification to my deasktop from this website. But the site is no longer opened in my browser. I tried to to run the antivirus but nothing was found. I checked for any extension and nothing as well. The notification are coming from the firefox itself and I dont know why. And I dont know how to stop it.

I found my old password Firefox recovery key after I already changed my password and got a new recovery key. Can I use my old recovery key to get back all the things (eg bookmarks) that may have gone missing with the switch to a new password?

Below is the content-security-policy Firefox loads for chatGPT:

default-src 'self'; script-src 'self' 'nonce-eec8ce04-1f27-4481-8ed6-b8f877eef280' 'wasm-unsafe-eval' chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ wss://*.chatgpt.com wss://*.chatgpt.com/; script-src-elem 'self' 'nonce-eec8ce04-1f27-4481-8ed6-b8f877eef280' 'sha256-RvbVrdDS11FSnQaULCOgXPA5u0nMP2Im1d2pGiRBGC4=' 'sha256-eMuh8xiwcX72rRYNAGENurQBAcH7kLlAUQcoOri3BIo=' auth0.openai.com challenges.cloudflare.com chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://apis.google.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://docs.google.com https://jidori.g1.internal.services.openai.org https://js.live.net/v7.2/OneDrive.js https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ https://www-onepick-opensocial.googleusercontent.com wss://*.chatgpt.com wss://*.chatgpt.com/; img-src * 'self' blob: data: https: https://docs.google.com https://drive-thirdparty.googleusercontent.com https://ssl.gstatic.com; style-src 'self' 'unsafe-inline' chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ wss://*.chatgpt.com wss://*.chatgpt.com/; font-src 'self' data: https://*.oaistatic.com https://fonts.gstatic.com; connect-src 'self' *.oaiusercontent.com api-iam.intercom.io api-js.mixpanel.com browser-intake-datadoghq.com chatgpt.com/ces fileserviceuploadsperm.blob.core.windows.net http://0.0.0.0:* http://localhost:* https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.onedrive.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://content.googleapis.com https://docs.google.com https://events.statsigapi.net https://featuregates.org https://graph.microsoft.com https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ https://www.googleapis.com o33249.ingest.sentry.io statsigapi.net wss://*.chatgpt.com wss://*.chatgpt.com/ wss://*.intercom.io wss://*.webpubsub.azure.com; frame-src challenges.cloudflare.com https://*.sharepoint.com https://content.googleapis.com https://docs.google.com https://onedrive.live.com https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ js.stripe.com; worker-src 'self' blob:; media-src blob: 'self' *.oaiusercontent.com fileserviceuploadsperm.blob.core.windows.net https://cdn.openai.com https://persistent.oaistatic.com; frame-ancestors chrome-extension://iaiigpefkbhgjcmcmffmfkpmhemdhdnj; report-to chatgpt-csp-new; report-uri https://browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub1f79f8ac903a5872ae5f53026d20a77c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=version%3Achatgpt-csp-new

Notice that it includes " frame-ancestors chrome-extension://iaiigpefkbhgjcmcmffmfkpmhemdhdnj"

Would this extension be installed in the computer, kind of like the extensions that are loaded from Chrome (i.e., C:\Users\myUser\AppData\Local\Google\Chrome\User Data\extensions_crx_cache)?

Thanx

I am writing to request assistance with recovering my deleted browsing history for my Firefox account. On June 18, 2024, I accidentally deleted my browsing history and I am hoping there is a way to restore it.

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked.

The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.

Hi,

My computer was on during the week-end and when I came back home I noticed we had a couple of power outages. Computer restarted automatically (Win 10 22h2) and when I launched Firefox, it started as brand new with all my addons gone and none of the previous session restored (I had 4 Firefox browsers opened with each 20+ tabs opened).

I have tried looking at C:\Users\MYUSER\AppData\Roaming\Mozilla\Firefox\Profiles but found nothing of interest. Where is everything and how can I restore everything I had ?

I even tried Troubleshooting mode and downgrading to a former version of Firefox (126.0.1 64 bits).

Thanks,

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't been able to notice it; sometimes it happens as soon as I open the browser, sometimes it happens after several hours, sometimes it happens twice in ten minutes, sometimes it happens twice in a few hours (however, I can count the number of days it's happened less than twice in one day in the past few weeks on the fingers of one hand). When the browser freezes, it becomes totally unresponsive - it doesn't fade or display "Not Responding", and Task Manager shows nothing abnormal, but it doesn't accept any input at all, any video or other animated material that may have been displaying freezes, and it can only be "fixed" by force quitting from the task manager and reopening. This is exclusively a firefox issue; other programs open at the same time as the browser freezes are not affected.

The only real lead I have as to what could be going on is that sometimes, things don't freeze all at once, but in a cascading effect. For example, tabs, bookmarks, etc. might not highlight when moused over, but still accept the clicks, or selecting another tab might causes the address bar to display the URL of the selected tab, but the screen displayed in the window will not change. Once these cascading changes start, they generally progress to total freeze before I have a chance to do much with that information (only a few seconds), but it's unusual enough behavior to be worth noticing.

Things I've already tried that haven't fixed the issue:

• Reducing the number of tabs used and otherwise reducing Firefox's system resource usage has not impacted the problem in any way.
• Running in Troubleshoot Mode has not had a consistent effect on the problem (the most recent time I did, the browser ran stably for longer than I could stand to use the internet without my ad blocker, but this is only one data point in an already inconsistent spread; prior instances of the problem have occurred in Troubleshoot Mode)
• Disabling hardware acceleration has not fixed the issue.
• The issue has persisted through multiple refreshes and at least one full uninstall and clean reinstall.
• The issue persisted after creating and switching to a new profile multiple times.
• The issue persisted after renaming places.sqlite
• The issue persisted after clearing cache and cookies multiple times.
• The issue persisted after clearing downloads and history.
• And very likely some other stuff that I'm forgetting, I've been trying to fix this on my own for a while now.

All of a sudden my web address bar at the top of the screen disappears when I open a web address and I have to push my mouse to the top of the screen to make it appear? Didn't used to do this.

There is an 8 years old question about it - https://support.mozilla.org/en-US/questions/1123903 How do I do it now with Firefox 125+ ?

Hello,

I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in Firefox. Looking closer at the issue, I realized that Enhanced Tracking Protection is blocking one of the scripts (pdst.fm - Spotify). Because ETP is turned on by default, I'm hoping there's a way to help bring this part of the site back to functioning without bypassing the Spotify script, as currently that's out of my power. Any help would be appreciated.

Thanks very much, Mark Nicola

I disabled graphics acceleration and I have the same problem. I tried several distros, it's the same thing each time, Firefox crashes and it's impossible to surf. could someone help me? I'm on opensuse thunbelweed

Signature core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index More Reports Search UUID 319ba611-fc97-439f-9456-a9e8d0240613 Date Processed 2024-06-13 05:28:23 UTC Uptime 78 seconds (1 minute and 18 seconds) Install Age 47,424 seconds since version was first installed (13 hours, 10 minutes and 24 seconds) Install Time 2024-06-12 16:15:12 Product Firefox Release Channel release Version 126.0 Build ID 20240509170740 (2024-05-09) Buildhub data OS openSUSE Tumbleweed OS Version 6.9.1-1-default #1 SMP PREEMPT_DYNAMIC Fri May 17 11:59:46 UTC 2024 (0c0b0b5) Build Architecture amd64 CPU Info family 23 model 24 stepping 1 CPU Count 8 Adapter Vendor ID

Advanced Micro Devices, Inc. [AMD/ATI] (0x1002)

Adapter Device ID

Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] (0x15d8)

Startup Crash

False

Process Type parent MOZ_CRASH Reason (Sanitized)

no entry found for key

Crash Reason SIGSEGV / SEGV_MAPERR Crash Address 0x0000000000000000 Available Virtual Memory 4,520,636,416 bytes (4.52 GB) Available Page File 59,609,088 bytes (59.61 MB) Available Physical Memory 2,234,359,808 bytes (2.23 GB) EMCheckCompatibility

True

App Notes

openSUSE TumbleweedFP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+

Crashing Thread (75), Name: WRScene~ilder#1 Frame Module Signature Source Trust 0 libxul.so RustMozCrash context 1 libxul.so mozglue_static::panic_hook /usr/src/debug/firefox-126.0/mozglue/static/rust/lib.rs:98 inlined 1 libxul.so core::ops::function::Fn::call /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:79 cfi 2 libxul.so std::panicking::rust_panic_with_hook cfi 3 libxul.so std::panicking::begin_panic_handler::{{closure}} cfi 4 libxul.so std::sys_common::backtrace::__rust_end_short_backtrace cfi 5 libxul.so rust_begin_unwind cfi 6 libxul.so core::panicking::panic_fmt cfi 7 libxul.so core::option::expect_failed cfi 8 libxul.so core::option::Option<T>::expect /usr/src/debug/rustc-1.76.0-src/library/core/src/option.rs:894 inlined 8 libxul.so <std::collections::hash::map::HashMap<K, V, S> as core::ops::index::Index<&Q>>::index /usr/src/debug/rustc-1.76.0-src/library/std/src/collections/hash/map.rs:1338 inlined 8 libxul.so webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:141 inlined 8 libxul.so webrender::scene_building::SceneBuilder::get_space /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1258 cfi 9 libxul.so webrender::scene_building::SceneBuilder::process_common_properties /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1275 cfi 10 libxul.so webrender::scene_building::SceneBuilder::process_common_properties_with_bounds /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1320 inlined 10 libxul.so webrender::scene_building::SceneBuilder::build_item /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1435 cfi 11 libxul.so webrender::scene_building::SceneBuilder::build_all /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:977 inlined 11 libxul.so webrender::scene_building::SceneBuilder::build /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:588 cfi 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::process_transaction /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:593 inlined 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::run::{{closure}} /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:314 inlined 12 libxul.so core::iter::adapters::map::map_try_fold::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:92 inlined 12 libxul.so core::iter::traits::iterator::Iterator::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/traits/iterator.rs:2462 inlined 12 libxul.so <core::iter::adapters::map::Map<i> as core::iter::traits::iterator::Iterator>::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:118 inlined 12 libxul.so >::call_once /usr/src/debug/rustc-1.76.0-src/library/core/src/panic/unwind_safe.rs:272 inlined 14 libxul.so std::panicking::try::do_call /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:552 inlined 14 libxul.so std::panicking::try /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:516 inlined 14 libxul.so std::panic::catch_unwind /usr/src/debug/rustc-1.76.0-src/library/std/src/panic.rs:142 inlined 14 libxul.so std::thread::Builder::spawn_unchecked_::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/std/src/thread/mod.rs:528 inlined 14 libxul.so core::ops::function::FnOnce::call_once{{vtable.shim}} /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:250 cfi 15 libxul.so std::sys::unix::thread::Thread::new::thread_start cfi 16 firefox set_alt_signal_stack_and_start(PthreadCreateParams*) cfi 17 libc.so.6 start_thread /usr/src/debug/glibc-2.39/nptl/pthread_create.c:447 cfi 18 libc.so.6 __clone3

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK