On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes upon opening.

  • 3 件の返信
  • 13 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: cor-el

more options

Firefox just recently and out of no where crashed every time i try and open the broswer. I followed the steps from the page,Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems, and non of it worked.

Firefox just recently and out of no where crashed every time i try and open the broswer. I followed the steps from the page,Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems, and non of it worked.

選ばれた解決策

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
この回答をすべて読む 👍 1

すべての返信 (3)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

If you can't open Firefox, see:

more options
bp-48066b85-7e17-4aa8-9100-1382b2131223
bp-8ed3fb53-dae8-441c-86c2-3e14a2131223
bp-d9dd5a0c-feae-447e-9525-8b24a2131223
bp-ad2e383b-7d02-4880-a2b1-6e9632131223
bp-14dc0f10-947a-472c-a422-5bdde2131223

この投稿は cor-el により に変更されました

more options

選ばれた解決策

Does it help to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected