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How do I fix Secure Connection Failed when trying to connect to my network attached printer?


When I try to connect to the embedded web server in my network attached printer at https:\\, I get the following error:

| Secure Connection Failed | | An error occurred during a connection to | | You have received an invalid certificate. Please contact the server administrator or email | correspondent and give them the following information: | | Your certificate contains the same serial number as another certificate issued by the certificate | authority. Please get a new certificate containing a unique serial number. | | (Error code: sec_error_reused_issuer_and_serial) | | The page you are trying to view cannot be shown because the authenticity of the received data | could not be verified. | | Please contact the website owners to inform them of this problem. Alternatively, use the command | found in the help menu to report this broken site.

I have read many of the notes on this error, but have not been able to add a permanent exception to resolve the issue.


i see its a connection issue with your computer and printer try resetting your internet then try again

この回答をすべて読む 23



  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • PDF-XChange Viewer Netscape Gecko Plugin
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In
  • Amazon MP3 Downloader Plugin 1.0.17
  • HP Product Detection Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • Firefox 21.0
  • ユーザエージェント: Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0
  • サポート URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/


  • Easy YouTube Video Downloader 6.8 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • HP Detect ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • NoScript ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yontoo 1.20.02 (plugin@yontoo.com)
  • YouTube HTML5 Switch v0.1.6 (jid0-coCUQ7NySNPcj72dA3557kKXGZU@jetpack)
  • Youtube: Show Video Rating Stars in Search 1.1.1 ({d18de924-5045-4196-84ec-8fe73a418a41})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (無効)
  • Norton Toolbar 2013.3.5.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (無効)
  • Norton Vulnerability Protection - 5 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (無効)


  • incrementalGCEnabled: True


  • adapterDescription: ATI MOBILITY FIRE GL T2
  • adapterDescription2:
  • adapterDeviceID: 0x4e54
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 8-25-2004
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'10.6']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'10.6']
  • windowLayerManagerType: Basic


  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.drudgereport.com/
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.warnOnOpen: False
  • dom.disable_window_flip: False
  • dom.max_chrome_script_run_time: 40
  • dom.max_script_run_time: 40
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • font.internaluseonly.changed: False
  • gfx.blacklist.suggested-driver-version: 10.6
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369070056
  • places.history.expiration.transient_current_max_pages: 26814
  • places.history.expiration.transient_optimal_database_size: 42901830
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.OCSP.require: True
  • security.warn_viewing_mixed: False


  • ユーザ JS: あり
  • アクセシビリティ: なし
firefoxman1462 解決数 2 件 回答数 41 件


i see its a connection issue with your computer and printer try resetting your internet then try again


I was absolutely convinced that this would have no effect, but I poked the reset button on my router and when the network came back up I was able to add a permanent exception for the printer. Thanks!!! (I should mention that I deleted the certificate for the printer before I did that (tools/options/Advanced/Encryption/View Certificates))

firefoxman1462 解決数 2 件 回答数 41 件

your welcome man have a nice day and if you need anything more just ask

  • Top 10 Contributor
  • Moderator
解決数 10754 件 回答数 96777 件


See also:


Thanks, Cor-el. I had read that article and followed those instructions to delete the original certificate, but was unable to add the exception after that...

  • Top 10 Contributor
  • Moderator
解決数 10754 件 回答数 96777 件


Yes, adding an exception for specific certificate errors can be difficult, especially with reused serial numbers.
It should normally work if you remove the conflicting certificate.