Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes before opening, but doesn't in safe mode

  • 2 件の返信
  • 3 人がこの問題に困っています
  • 100 回表示
  • 最後の返信者: flyfilly

more options

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

選ばれた解決策

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

この回答をすべて読む 👍 2

すべての返信 (2)

more options

選ばれた解決策

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

more options

Thanks Swarnava, you're a star. I've removed Rapport and Firefox is back to working as normal. Hooray! Thanks again.