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このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

FF 3.6 crashes on start up, same with safe mode, but FF 3.0 worked

  • 5 件の返信
  • 80 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: rjohnson19

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Upgrading to FF 3.6 will now crash on start up. It also crashes on start up trying FF in safe mode. I upgraded from 3.0 because it was the only version that would work for me, but since there is still a crashing problem, I always have to go back to 3.0.

Crash ID(s)

e4a8a97b-f2ed-450b-b12d-ee082ba24781

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

Upgrading to FF 3.6 will now crash on start up. It also crashes on start up trying FF in safe mode. I upgraded from 3.0 because it was the only version that would work for me, but since there is still a crashing problem, I always have to go back to 3.0. == Crash ID(s) == e4a8a97b-f2ed-450b-b12d-ee082ba24781 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

すべての返信 (5)

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Sorry, that crash report couldn't be retrieved.

Does the Crash Reporter indicate success when you submit? Try getting a few more submitted and paste them here: https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox

If you can get to the Profile Manager without crashing, try a new profile: Profile Manager - Create, remove or switch Firefox profiles Follow the directions to create a new profile temporarily for troubleshooting. Don't delete your old (default) profile.

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It tells me it is successful when submitting the error reports. Here are a few other report details:

"Crash ID: bp-d6b0bc09-c4ed-480e-a6d0-cbed22100523

Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.15 BuildID: 20100401080539 CrashTime: 1274635511 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 155106 StartupTime: 1274635507 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed."

"Crash ID: bp-c224a02b-c93c-4e64-a68f-f6f3b2100523

Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274635535 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 24 StartupTime: 1274635533 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed."

"Crash ID: bp-034ab2e4-bc90-46a3-9f2c-1c73d2100523

Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274635799 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 264 StartupTime: 1274635798 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed."

And this last one is trying to start using safe mode:

"Crash ID: bp-d58ce016-f083-4253-afa5-71f902100523


Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274635909 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 110 StartupTime: 1274635908 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed."

Thanks

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Sorry, forgot to add this is the info from trying to get to the profile manager:

"Crash ID: bp-20f519c0-215e-42b7-8c9b-9d9f02100523

BuildID: 20100401080539 CrashTime: 1274636120 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox SecondsSinceLastCrash: 211 StartupTime: 1274636118 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed."

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http://crash-stats.mozilla.com/report/index/20f519c0-215e-42b7-8c9b-9d9f02100523

Leads to: https://bugzilla.mozilla.org/show_bug.cgi?id=434403

There are two possible causes. Either you are running a piece of monitoring software called Spector Pro on your computer, or you have a trojan (malware).

Lets try the trojan first. Following the guidelines at https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Backdoor_Ulrbot_C I've identified a file in your Modules list, mp3otdde.dll, as a candidate for being the cause of this crash.

  1. Search your computer for mp3otdde.dll
  2. Upload this file to http://virusscan.jotti.org/ - If it does identify it as a trojan (Backdoor.Ulrbot or similar):
  3. Boot into Windows Safe Mode (see above link for instructions)
  4. Locate and rename or delete mp3otdde.dll
  5. Boot back into normal Windows and try starting Firefox.

I would also consider a full scan with each of these free malware scanners: http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware http://www.superantispyware.com/ - SuperAntispyware http://www.safer-networking.org/en/index.html - Spybot Search & Destroy http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page