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It will not let me cancel my subscription to Mozilla VPN and has been charging me for months even though I uninstalled the app

JC-Support replied
annie c

When I press to cancel my subscription it says "sorry subscription could not be found". I want to cancel it and I would also love a refund.

When I press to cancel my subscription it says "sorry subscription could not be found". I want to cancel it and I would also love a refund.

すべての返信 (2)

Hi,

Sorry to hear this is happening. Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

Hi there,

We've escalated your case to our subscription team. You should have an email in your inbox. Please feel free to respond to that email if you need anything else.

Thank you!

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