Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Thunderbird not accessible

Wayne Mery replied
janemcgary

Suddenly when I open Thunderbird it does not appear. Instead there is something with an octopus icon asking me to set up a new account. I have had an account and have donated for a long time. What is happening? All my folders are gone!

Suddenly when I open Thunderbird it does not appear. Instead there is something with an octopus icon asking me to set up a new account. I have had an account and have donated for a long time. What is happening? All my folders are gone!

すべての返信 (2)

Sometimes, when thunderbird updates, it creates a fresh profile, but the old profile should still be there. try clicking help>troubleshootinginformation, scroll down to 'profiles' and click 'about:profiles' and your old profile may appear.

janemcgary, please post more details.