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Problems with Gmail since last version release

Thunderbird メールとメッセージ
christ1 replied
Javier Carbajo
Javier Carbajo

Hi all, I am experiencing problems on and off with gmail, since the last update to Nebula a few weeks ago. At the beginning there was an error message, this morning they are empty, no from, no subject, no text.

I am updated with version 3.

Thunderbird used to work great before Nebula. I have repaired the folder in the past and it worked, although is a very time intensive process and my folder is quite big.

Please let me know if you have any ideas to help, thanks in advance!

Best,

Javier

Hi all, I am experiencing problems on and off with gmail, since the last update to Nebula a few weeks ago. At the beginning there was an error message, this morning they are empty, no from, no subject, no text. I am updated with version 3. Thunderbird used to work great before Nebula. I have repaired the folder in the past and it worked, although is a very time intensive process and my folder is quite big. Please let me know if you have any ideas to help, thanks in advance! Best, Javier

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christ1
christ1
  • Top 25 Contributor
  • Moderator
I am updated with version 3.

Please provide the exact version of Thunderbird.

What is your account type - POP or IMAP?

What is your anti-virus software?

Javier Carbajo
Javier Carbajo 質問者

Version: 128.3.0esr IMAP (it configured itself automatically like that) Anti-virus: Webroot SecureAnywhere MacOs Monterey 12.5.1

christ1
christ1
  • Top 25 Contributor
  • Moderator
Anti-virus: Webroot SecureAnywhere

Anti-virus software can, and often does corrupt Thunderbird mail files. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

この投稿は christ1 により に変更されました