Firefox Focus

I keep getting a reply when I try to look up my private URL’s. I can get what it says if that helps? It’s a message I am not familiar with. I also can’t get my mailbox or Safari back up. I have no way to get an email to someone. I have alerted Avast about 15 x that I have no mailbox or Safari, yet they don’t help me. Can you please offer any help?! Don’t send the answer cuz it has no place to be delivered. All I can say is when I go into the Apple apps store. I go to apps look up mail and it says it has restrictions on it. That’s all I know or can tell you. Sincerely, Susan Drew a.k.a. '''Email hidden for privacy''' P.S. Please ignore the pics sent, I sent the wrong one.