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April 2023 cannot log onto bank(s)

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  • 最後の返信者: cor-el

Libbie
Libbie
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Have not been able to log on to a few sites (all financial base: bank etc) since approx April 2023 Have done all the dirty dozen: cache/update FF/reset/ disabled ad blocks etc.) and still no luck: had to revert back (after about 10 years) to safari (ugh) scoured back in archives for similar problems but found no answer. Does anyone have any idea? (i have not upgraded my mac os 10.14.06 and require itunes to remain) Thanks

Have not been able to log on to a few sites (all financial base: bank etc) since approx April 2023 Have done all the dirty dozen: cache/update FF/reset/ disabled ad blocks etc.) and still no luck: had to revert back (after about 10 years) to safari (ugh) scoured back in archives for similar problems but found no answer. Does anyone have any idea? (i have not upgraded my mac os 10.14.06 and require itunes to remain) Thanks

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cor-el
cor-el
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  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window