Log in to website
Trying to log into my investing website (Vanguard)
So.............I log into the website periodically and several weeks or more ago they 'updated' their site with a new look. So when I go to it, it has 'auto-filled' my username and password (just like it used to do) and after the site does the 'handshake' with the window I press the 'Log In' button and nothing happens. Nothing at all, it just sits there. I can launch my (outdated) Internet Explorer browser and do the same thing and it works fine and I go right in to the site. I've tried deleting cookies for the site on the Firefox browser but it doesn't change anything.
So..........ideas? Maybe a plug-in problem???
Thanks, Kent
すべての返信 (7)
It's not the website filling your login data, it's the Firefox Password Manager.
Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.
You may be in Private Browsing mode or told Firefox not to remember.
Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.
Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.
Macs: Make sure you install Firefox properly and that you do not run
Firefox from within the DMG (Disk Images) file.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Sorry, Wrong post :-/
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Tried deleting cookies (again), clearing cache, and allowing pop-ups for the website. Still nothing.
kc
Ok, ...............update.
Went into a 'Private Window' session and it worked.
Still doesn't work in a 'regular' tab/window.
kc
What about using Troubleshoot(Safe) Mode? Was the problem still there?
Nope.
Tried Safe Mode.................no worky.
- -/
kc
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.