Softwar device password
I get the question "Please enter the password for the software device" I never created or received a password. When I go to settings, security, there is no place to create a password. This site asks for a password to change the password. I never had a password!
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.
Try to rename/remove the secmode.db file in the Firefox profile folder.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
If that doesn't help then see: