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Every time I download a pdf it crashes

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: guigs

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Every time I download a pdf it crashes. I go to print. Then save as a pdf on an Imac. Then it will crash and have to restore all tabs. I go to print save as pdf it works. Next one will crash. restore all tabs it works etc etc etc

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HI Teak Tina, I understand that when you download a pdf that is crashes as well as when you restore tabs and when you save a pdf that is also crashes.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.