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I'm having issues viewing Netflix, but only with Firefox. IE works fine.

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  • 30 人がこの問題に困っています
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  • 最後の返信者: bobover3

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I can view my Netflix homepage just fine but when I click on a movie to watch, no movie just grey screen. I'm not even getting an error message. Both Firefox and Silverlight are up to date on my laptop, and I can watch movies if I switch to IE (ugh), so I'm thinking its just a Firefox issue?

I can view my Netflix homepage just fine but when I click on a movie to watch, no movie just grey screen. I'm not even getting an error message. Both Firefox and Silverlight are up to date on my laptop, and I can watch movies if I switch to IE (ugh), so I'm thinking its just a Firefox issue?

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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I had the same problem. There's an easy solution - click anywhere on the gray part of the screen. A window will open asking if you want to activate Silverlight. Click on "Allow and Remember." Netflix will now work.

See Netflix Support Article