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Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (ulteriori informazioni)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Chiesto da Титан 2 4 mesi fa

Ultima risposta by Kiki 1 mese fa

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (ulteriori informazioni)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Chiesto da BlackWeta 2 mesi fa

Ultima risposta by FredMcD 2 mesi fa

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (ulteriori informazioni)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Chiesto da john508robinson 4 mesi fa

Ultima risposta by cor-el 4 mesi fa

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (ulteriori informazioni)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Chiesto da Denis 4 mesi fa

Ultima risposta by Roland Tanglao 4 mesi fa

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (ulteriori informazioni)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Chiesto da 029gautam 4 mesi fa

Ultima risposta by Wesley Branton 4 mesi fa

  • Archiviato

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (ulteriori informazioni)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Chiesto da maciejszupiluk 9 mesi fa

Ultima risposta by AliceWyman 5 mesi fa

  • Archiviato

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (ulteriori informazioni)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Chiesto da anderson4 6 mesi fa

Ultima risposta by FredMcD 6 mesi fa

  • Archiviato

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (ulteriori informazioni)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Chiesto da zissesrealestate 6 mesi fa

Ultima risposta by FredMcD 6 mesi fa

  • Archiviato

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (ulteriori informazioni)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Chiesto da nichunter245 8 mesi fa

Ultima risposta by cor-el 8 mesi fa

  • Archiviato

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (ulteriori informazioni)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Chiesto da elnoichi 8 mesi fa

Ultima risposta by cor-el 8 mesi fa

  • Archiviato

locked account

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we ca… (ulteriori informazioni)

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

Chiesto da cloud46 9 mesi fa

Ultima risposta by McCoy 9 mesi fa

  • Archiviato

I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (ulteriori informazioni)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Chiesto da Joe Carter 10 mesi fa

Ultima risposta by cor-el 10 mesi fa

  • Archiviato

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (ulteriori informazioni)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Chiesto da Hollow-Colin 1 anno fa

Ultima risposta by Wesley Branton 1 anno fa

  • Archiviato

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (ulteriori informazioni)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Chiesto da billcouper81 1 anno fa

Ultima risposta by cor-el 1 anno fa

  • Archiviato

Well I am having trouble in signing in with the Firefoox Account

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (ulteriori informazioni)

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.

Chiesto da Aabhash 1 anno fa

Ultima risposta by Wesley Branton 1 anno fa

  • Archiviato

You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (ulteriori informazioni)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Chiesto da jimmyhoov 1 anno fa

Ultima risposta by FredMcD 1 anno fa

  • Archiviato

I had an account, account no longer found?

I had an account, account no longer found? When I try to login, says user not recognised. I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx bu… (ulteriori informazioni)

I had an account, account no longer found?

When I try to login, says user not recognised.

I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

but nowhere to put it in.

Any advice / help would be appreciated.

Chiesto da rap451 1 anno fa

Ultima risposta by FredMcD 1 anno fa