I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all…
I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.
First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My …
First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.
I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.
And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.
This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523
If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!
Hi, I have a Mac 10.11.6 and for whatever reason I cannot get Firefox to open. I received a message at the bottom of my browser during the last use saying something to th…
Hi, I have a Mac 10.11.6 and for whatever reason I cannot get Firefox to open. I received a message at the bottom of my browser during the last use saying something to the effect of click restore/restart to improve speed. I did this and now Firefox will not open. I get a Mozilla crash reporter screen even when I try launching it in safe mode. I tried the refresh option (by holding shift + option on startup) and still get the crash report screen. I reinstalled it multiple times, tried deleting it and doing a clean install, deleted my profile and created a new one, and even deleted my anti virus program. Nothing seems to be working and I am very eager to get my preferred browser working again.
Thanks very much for your insight!
Firefox 60 turned fonts on all websites into boxes with questionmarks within the boxes. I went back to 59.0.2 and it's fine. Running MacBook Pro 10.11.6.
I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o…
I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.
Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.
Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. A…
Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you
Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102
I'm using Mac since… 1984 and I use it for a lot of tasks, really a lot. So I've between 12 and 18 applications open at the same time, one of them is Firefox. On shutdown…
I'm using Mac since… 1984 and I use it for a lot of tasks, really a lot. So I've between 12 and 18 applications open at the same time, one of them is Firefox. On shutdown (which takes several minutes) I leave… to discover later on that Firefox disables the shutdown because "some windows are still open"! WHAT THE HECK?!?! I don't care if windows are open, if I ASK to shutdown, I want it to shut down, not to care about windows being open or not. The worse is that a) Firefox is the last (or one of the last) applications Mac OS X shuts down. b) I can't teach / instruct or choose Firefox to stop even if windows are open. Or am I mistaken?
Five days ago, I started to see unwanted advertising, including unwanted pages and pop-ups when using Firefox 54.0 on an iMac running OS X 10.11.6. Firefox stopped unwant…
Five days ago, I started to see unwanted advertising, including unwanted pages and pop-ups when using Firefox 54.0 on an iMac running OS X 10.11.6. Firefox stopped unwanted pages while loading, but those pages still needed to be closed manually. At the same time, web pages began to display double-underlined hyperlinks that would activate pop-up ads. These adware symptoms are not present when using Safari. Today, I trashed the infected Firefox and downloaded version 54.0 again, but the adware symptoms were present again. Thanks for any help. Ron
I have download the mac update several times but it opens showing a folder that when clicked shows utilities. I am not sure what I am doing incorrectly
I am trying to access an education video which system check indicates my computer requires an update to firefox. I select the mac version download and the download indic…
I am trying to access an education video which system check indicates my computer requires an update to firefox. I select the mac version download and the download indicates firefox 60.0.2.dmg (55.6 mb). It does nothing so I click on the download and it shows verifying and then opens to a screen which indicates firefox quantum with a folder with an A on it. When I select the folder it takes me to utilities.
Can you help?
My Firefox repeatedly quit unexpectedly after upgrading to version 62.0.3! Below is the Problem Details and System Configuration report. I've tried to hard download the l…
My Firefox repeatedly quit unexpectedly after upgrading to version 62.0.3! Below is the Problem Details and System Configuration report. I've tried to hard download the latest Firefox (again) but the Firefox 62.0.3.dmg won't open. I've attached a screen grab.
Process: firefox  Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 62.0.3 (6218.10.1) Code Type: X86-64 (Native) Parent Process: ???  Responsible: firefox  User ID: 501
Date/Time: 2018-10-07 04:17:37.281 +0800 OS Version: Mac OS X 10.11.6 (15G22010) Report Version: 11 Anonymous UUID: AE71ADD2-8651-DAF0-2718-59DEA027A96F
Time Awake Since Boot: 200 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffff Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0xffffffffffffffff: --> shared memory 00007fffffef1000-00007fffffef2000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 org.mozilla.firefox 0x00000001022f0505 0x1022ef000 + 5381 1 ??? 0x696c79642e736269 0 + 7596580142650188393
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xffffffffffffffff rbx: 0x0000000000000004 rcx: 0x0000000000000002 rdx: 0xffffffffffffffff rdi: 0x0000000000000016 rsi: 0x0000000000000000 rbp: 0x00007fff5d90fc30 rsp: 0x00007fff5d90fb70 r8: 0x0000000000000004 r9: 0x0000000000000000 r10: 0x00007fff8de48c02 r11: 0x0000000000000202 r12: 0x00007fff5d910459 r13: 0x0000000102703040 r14: 0x0000000000000000 r15: 0xffffffffffffffff rip: 0x00000001022f0505 rfl: 0x0000000000010286 cr2: 0xffffffffffffffff
Logical CPU: 6 Error Code: 0x00000004 Trap Number: 14
0x1022ef000 - 0x1022f0ff7 +org.mozilla.firefox (62.0.3 - 6218.10.1) <2405040F-2C56-3DB7-BC9A-82697766FAE4> /Applications/Firefox.app/Contents/MacOS/firefox 0x1022fc000 - 0x10231eff7 +libmozglue.dylib (0) <F722CB00-C672-3CBF-B413-A589793B46C2> /Applications/Firefox.app/Contents/MacOS/libmozglue.dylib 0x102800000 - 0x102a61fff +libnss3.dylib (0) <90998F01-A209-3220-9D18-61D676F808A5> /Applications/Firefox.app/Contents/MacOS/libnss3.dylib 0x102a9b000 - 0x102aa7fff +liblgpllibs.dylib (0) <852ECF00-76C1-349D-B0F0-1574D751FCBA> /Applications/Firefox.app/Contents/MacOS/liblgpllibs.dylib 0x7fff60af4000 - 0x7fff60b2ba47 dyld (360.22) <6B9CD3BA-2D60-3629-A0CB-AB810F55E8DD> /usr/lib/dyld 0x7fff80c6b000 - 0x7fff80c79ff7 libbz2.1.0.dylib (38) <790B4CA3-9A41-39B2-ACDB-3DF973695B0F> /usr/lib/libbz2.1.0.dylib 0x7fff80e24000 - 0x7fff80e30fff com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x7fff80e31000 - 0x7fff80e7dfff com.apple.print.framework.PrintCore (11.2 - 472.2) <5AE8AA6B-CE09-397D-B0D4-0F9CCBF1F77D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x7fff80f93000 - 0x7fff80fdfffb com.apple.HIServices (1.22 - 550) <6B76B41C-CF5A-34C4-89F4-EFD7CA3D1C9D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x7fff80fe0000 - 0x7fff81334fff com.apple.Foundation (6.9 - 1259.32) <472CF0E0-E6AE-3330-86A5-849F120749E2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7fff815e4000 - 0x7fff815e7ff7 libCoreFSCache.dylib (119.5) <2389D7DA-B8EF-3EB4-AAAF-FBEDE01CDECA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib 0x7fff815e8000 - 0x7fff81629ff7 libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x7fff81662000 - 0x7fff818e9fff com.apple.CFNetwork (760.9 - 760.9) <54B34D8B-BDE6-37EA-B178-1906827ECC59> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x7fff818ea000 - 0x7fff81b0bff7 com.apple.CoreImage (11.4.0 - 366.4.20) <7721BA55-A10E-3425-8392-C5D7C510EAAB> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage 0x7fff81b0c000 - 0x7fff81b10fff libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib 0x7fff81b11000 - 0x7fff81b49ff7 com.apple.RemoteViewServices (2.0 - 101) <B2881449-8CFE-3D1C-B4BF-155640392533> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x7fff81bb1000 - 0x7fff81c02fff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <EA7D4F3B-062B-3C81-A98C-C89264D00D48> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x7fff81c0b000 - 0x7fff81c93fff com.apple.CoreSymbolication (3.1 - 58048.1) <F265777B-068C-3A24-AAE5-D0030A47F74F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication 0x7fff81c94000 - 0x7fff81caaff7 libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib 0x7fff822a3000 - 0x7fff82549ff7 com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x7fff8254a000 - 0x7fff8254dffb libdyld.dylib (360.22) <E0CE4C3B-38DF-37FB-A74E-866938E1AF92> /usr/lib/system/libdyld.dylib 0x7fff8255f000 - 0x7fff8258eff7 com.apple.DictionaryServices (1.2 - 250.3) <30250542-CBAA-39C1-91AA-B57A5DE17594> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices 0x7fff828c7000 - 0x7fff828cdfff com.apple.IOAccelerator (205.14 - 205.14) <AFCB63A4-BEF6-362B-98C2-912FB1FC5F82> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator 0x7fff828ce000 - 0x7fff82914ff7 libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib 0x7fff838bd000 - 0x7fff83ba2ffb com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x7fff83db7000 - 0x7fff84275fcf com.apple.vImage (8.0 - 8.0) <85FB412E-EB30-3433-A79B-B3970FC83580> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x7fff84ef9000 - 0x7fff84f0aff7 libsystem_trace.dylib (201.10.3) <0ED15BED-B1F8-3845-9EC1-CC0B54B6BF1B> /usr/lib/system/libsystem_trace.dylib 0x7fff84f89000 - 0x7fff84ff4ff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <F91E178D-874A-3080-8C6D-556E07A4C527> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x7fff84ffa000 - 0x7fff85014fff com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x7fff85015000 - 0x7fff8501aff7 libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib 0x7fff85021000 - 0x7fff85052fff com.apple.GSS (4.0 - 2.0) <23A5ACE3-683C-3E32-9A9B-05FC934AFAFB> /System/Library/Frameworks/GSS.framework/Versions/A/GSS 0x7fff85053000 - 0x7fff85c7cff7 com.apple.AppKit (6.9 - 1404.47) <F3411F6E-DD87-34D0-8C68-C69B2205E41D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff85cda000 - 0x7fff85cdefff libGIF.dylib (1464) <8C3B7C49-AC1D-3CE6-9958-6F9A76157763> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff85d72000 - 0x7fff85e2bff7 libvMisc.dylib (563.5) <8133051D-E4FD-3D02-A11F-2C765F1E05FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x7fff85ef9000 - 0x7fff85f2dff7 com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x7fff862bb000 - 0x7fff86348dd7 com.apple.AppleJPEG (1.0 - 1) <BF7EDBDB-A52D-37F7-BDE4-EAD49310D7A9> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG 0x7fff8634e000 - 0x7fff86378ff7 libc++abi.dylib (307.4) <D24E06BF-6522-3C4A-BD0C-11C42BA4D8E8> /usr/lib/libc++abi.dylib 0x7fff8678c000 - 0x7fff86792ff7 com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <9E5A980A-F455-32D5-BBEE-3BD6018CC45E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x7fff867e4000 - 0x7fff86888fff com.apple.Bluetooth (4.4.6 - 4.4.6f4) <ABA0F0EB-9BCF-394C-A990-0DF22B1EB798> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth 0x7fff86b07000 - 0x7fff86b49ff7 com.apple.Metal (56.6 - 56.6) <30518711-8D00-3759-AA19-800D3C88E693> /System/Library/Frameworks/Metal.framework/Versions/A/Metal 0x7fff86b4a000 - 0x7fff86b9dff7 libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib 0x7fff873b4000 - 0x7fff873ddfff libsystem_info.dylib (477.50.4) <FAA9226D-64DE-3769-A6D8-6CABA4B7FF4D> /usr/lib/system/libsystem_info.dylib 0x7fff87420000 - 0x7fff875e9ff7 com.apple.ImageIO.framework (3.3.0 - 1462) <E527D2A4-C395-335E-ABE5-1329B612D659> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0
Hi, I was helping out a client and found a weird issue. 2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra. This Mac passes all Apple Hardware Tests, the S…
I was helping out a client and found a weird issue.
2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra.
This Mac passes all Apple Hardware Tests, the SSD is new, the RAM is good, the GPU is fine as well.
I can run Chrome or Safari with a dozen or more tabs open running video and it's fine. I have 6 Adobe CS apps open and testing, it's fine.
As soon as I run Firefox and have more than 3 tabs going. the screen goes black or I get the scrambled pink and green video artifacts that point at a failing GPU.
Stranger still... with zero other apps installed or system add-ons running, the third time I was able to replicate the behavior, I restarted... and the High Sierra install was broken and I had to reinstall clean from scratch. (A huge waste of my time by the way).
I did find the black screen issue in your forums:
I turned off hardware acceleration, I am running the current video drivers for this Radeon card.
I burned an entire day of my life troubleshooting this issue. Because it presented itself as a GPU issue and these 2010 iMacs eventually cook their GPUs, I started there... because I'm not a daily Firefox user, it never occurred to me that your software was at fault.
Because I don't want to test your myriad solutions to get back to zero, my recommendation to my client is to not use your product in it's current incarnation on older hardware. As I stated before, Chrome and Safari current versions cause zero problems and frankly, that's a quicker fix.
While using fully updated Firefox and logged in, I cannot download any addon because I am only asked to Download Firefox.
My browser is 65.0.2 (64-bit), up-to-date. When attempting to download/install a new add-on, I am provided no option for doing so. The only available button for download …
My browser is 65.0.2 (64-bit), up-to-date. When attempting to download/install a new add-on, I am provided no option for doing so. The only available button for download is "Only with Firefox, Get Firefox Now". This is the same for every add-on. I have tried using Firefox in Safe Mode with all add-ons off and it still did not work.