A few weeks ago, my Firefox browser became unusable. I do not know what caused this to happen. When I went into Firefox, the first thing that I noticed was that my bookma… (ulteriori informazioni)
A few weeks ago, my Firefox browser became unusable. I do not know what caused this to happen. When I went into Firefox, the first thing that I noticed was that my bookmark toolbar was gone. The next thing I noticed was that typing something into the search field and clicking enter produces no result. And then, of course, the main and largest problem was that typing something into the address bar also produced no result. I could not visit any web pages with Firefox. At this point, I was forced to use Chrome.
I ran a full virus scan with Bitdefender (free version) and I also ran MalwareBytes. It did find a PuP: GeekBuddy, which I proceeded to remove. This did not solve my problem. I then uninstalled and reinstalled Firefox, this did not solve the problem. I then tried to disable my firewall and virus services to see if I could access web pages from Firefox: I could not. I tried the troubleshooting steps provided by Firefox such as restarting in Safe Mode and Refreshing, this did not fix it. I then decided to try something else. I uninstalled Firefox and I then ran CCleaner, the registry cleanup from CCleaner. I removed all of the old registry entries etc. I then restarted and ran it again. I then installed Firefox. At this point, I was able to use Firefox again.
At this point, I can use Firefox but I cannot change any of my default settings: such as to change my home page, to not remember history, or to change my default search provider, which is currently defaulting to Yahoo. If I change any one of these settings, Firefox opens up and is totally unusable as before. I have to Refresh Firefox to get back into action with Firefox.
In addition, I cannot install NoScript, if I do that I also see that my Firefox is totally unusable as before and I have to Refresh Firefox again. I am really upset about this, I do not know if my browser has been hijacked somehow. How can I clean up my Firefox completely and stop all of this aberrant behavior?
Thanks in advance for your help.