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Firefox 43.x - 44.x crashes in Windows XP Professional 32-bit; Firefox 42.x is ok

Dear Volunteer, After I updated to Firefox 43 the browser crashes within 1-2 seconds each time I try to open it - even in Safe Mode. When I downgrade to Firefox 42 it wor… (ulteriori informazioni)

Dear Volunteer,

After I updated to Firefox 43 the browser crashes within 1-2 seconds each time I try to open it - even in Safe Mode. When I downgrade to Firefox 42 it works fine with or without Add-Ons (by memory these were No-Script and StumbleUpon). Firefox 44 beta also crashes. I don't know what has changed between versions 43 and 42 but I am using Chrome now since it does not crash (this request is being completed using Chrome). I prefer to use Firefox, however. As a result, I cannot add the troubleshooting information requested.

After each crash I allow the crash routine to gather information but it always reports that there is a problem submitting the report. My crash ID is Crash ID: bp-19a3b7fe-1db3-464c-8b87-cdf0c2101001. No other piece of software is exhibiting any similar issues.

I would be very grateful for any help. Best Regards,

Tim Olson

Chiesto da PF-Flyers 4 anni fa

Risposta di PF-Flyers 4 anni fa

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Firefox crashes 43.0.x

Starting with version 43.0.0 Firefox started to crash on my machine. With 43.0.0 it happend a few times, but with 43.0.1 it crashes just after startup. I try to send a cr… (ulteriori informazioni)

Starting with version 43.0.0 Firefox started to crash on my machine. With 43.0.0 it happend a few times, but with 43.0.1 it crashes just after startup. I try to send a crash report every time it happens but it says there was a problem sending it. In the submit log it says "Crash report submission failure: Could not establish connection to the server". Because of this I do not have a directory of sumitted crash reports, only one with pending reports.

I have tried reinstalling Firefox twice, reset Firefox so no plugins or addons are installed but it still crashes shortly after startup. Even when it is open long enough for me to exit Firefox it crashes on exit.

I can include a few report ids but as they have not been sent I don't know how much good they will be: ea4782b8-f222-46f3-95a3-620a8b783844, 4cf5165b-3ad4-49c1-8615-6c2665799791, 7ac58778-bc59-44c3-8579-ba4be962a5a8. I do have the .dmp and .extra files for these crashes.

I am running Windows XP.

I have data from the troubleshooting page as RAW (JSON I guess) and text:

{

 "application": {
   "name": "Firefox",
   "version": "43.0.1",
   "buildID": "20151216175450",
   "userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-GB/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.capacity": 1048576,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20151216175450",
   "browser.startup.homepage_override.mstone": "43.0.1",
   "browser.startup.homepage_override.buildID": "20151216175450",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "43.0.1",
   "gfx.crash-guard.d3d11layers.appVersion": "43.0.1",
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.glcontext": 3,
   "gfx.crash-guard.d3d11layers.driverVersion": "6.14.13.2049",
   "gfx.crash-guard.d3d11layers.deviceID": "0x1244",
   "gfx.crash-guard.status.d3d11layers": 2,
   "media.hardware-video-decoding.failed": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 20435,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 9",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": "No; Failed to create H264 decoder",
   "adapterDescription": "NVIDIA GeForce GTX 550 Ti",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x1244",
   "adapterSubsysID": "00000000",
   "adapterRAM": "Unknown",
   "adapterDrivers": "nv4_disp",
   "driverVersion": "6.14.13.2049",
   "driverDate": "6-21-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "0.0.0.0",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRendererMessage": [
     ""
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   },
   "failures": [
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash.",
     "[GFX1-]: GLContext is disabled due to a previous crash."
   ],
   "indices": [
     0,
     6,
     2,
     3,
     4,
     5
   ]
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.10",
     "version": "4.10.10"
   },
   "NSS": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.20.1",
     "version": "3.20.1"
   },
   "NSSSSL": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.20.1 Basic ECC",
     "version": "3.20.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 26
 },
 "extensions": [
   {
     "name": "Microsoft .NET Framework Assistant",
     "version": "0.0.0",
     "isActive": false,
     "id": "{20a82645-c095-46ed-80e3-08825760534b}"
   }
 ],
 "experiments": []

}

Chiesto da jkcjkc 4 anni fa

Risposta di the-edmeister 4 anni fa