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hotmail cannot load

Inserita

I cannot log onto Hotmail. A blank white screen appears.

I have tried resetting Firefox, but this has not helped. I also cleared the cookies cache.

Thanks

I cannot log onto Hotmail. A blank white screen appears. I have tried resetting Firefox, but this has not helped. I also cleared the cookies cache. Thanks

Dettagli aggiuntivi sul sistema

Plugin installati

  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • Citrix Online App Detector Plugin
  • 5.1.20913.0
  • GEPlugin
  • Nokia Suite Enabler Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.5

Applicazione

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Estensioni

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: NVIDIA Quadro FX 880M
  • adapterDescription2:
  • adapterDeviceID: 0x0a3c
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100 ] DISPLAY2 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-31-2010
  • driverDate2:
  • driverVersion: 8.17.12.5922
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro FX 880M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Preferenze modificate

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0

Varie

  • User JS: No
  • Accessibilità: No
cor-el
  • Top 10 Contributor
  • Moderator
17585 soluzioni 159087 risposte

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.


You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies ---- You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Utente che ha posto la domanda

Hi cor-el

Thanks for your help. Tried your recommendation, also did not help. I restarted in safe mode, with add-ons disabled and this appears to have worked... so far.

Hi cor-el Thanks for your help. Tried your recommendation, also did not help. I restarted in safe mode, with add-ons disabled and this appears to have worked... so far.
cor-el
  • Top 10 Contributor
  • Moderator
17585 soluzioni 159087 risposte

Your troubleshooting information didn't show that you have extensions installed otherwise I would have included Safe Mode as a suggestion.

So which extensions did you have or did you post this with another computer?

Your troubleshooting information didn't show that you have extensions installed otherwise I would have included Safe Mode as a suggestion. So which extensions did you have or did you post this with another computer?

Utente che ha posto la domanda

Addons are shown in the images.

Addons are shown in the images.
cor-el
  • Top 10 Contributor
  • Moderator
17585 soluzioni 159087 risposte

That are plugins and plugins aren't affected by starting Firefox in Safe Mode.

That are plugins and plugins aren't affected by starting Firefox in Safe Mode. *https://support.mozilla.org/kb/Troubleshooting+plugins

Utente che ha posto la domanda

The only extension loaded is the Troubleshooter 1.1a.

The only extension loaded is the Troubleshooter 1.1a.