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How to get rid of error messages before Firefox opens. Already tried resetting & this does not solve the problem. Details in message.

Inserita

This problem started in the last several days. I get 2-3 repetitions of each of the following before Firefox will open. I click on the OK button as many times as these messages show up to get Firefox to open:

1st msg) The procedure entry point NS_StringContainerInit2_P could not be located in the dynamic link library xul.dll

2nd msg) The procedure entry point ?JS_GetGlobalObject@@YAPAVJSObject@@PAUJSContext@@@Z could not be located in the dynamic link library mozjs.dll

What can be done to get rid of these things? I have tried a Firefox reset. The first time it seemed to stop these messages. The occurrence today started about 30 min ago and a second Firefox reset (~10 min ago) does not cure the problem this time when I check by closing & immediately opening Firefox.

I have replaced the add-ons & extensions I want each time I've reset Firefox. I presume you can see these in the attached Troubleshooting Info.

I have not tried a computer restart this time. Note, I turn my computer OFF every night & restart it every morning.

Myron Cagan

This problem started in the last several days. I get 2-3 repetitions of each of the following before Firefox will open. I click on the OK button as many times as these messages show up to get Firefox to open: 1st msg) The procedure entry point NS_StringContainerInit2_P could not be located in the dynamic link library xul.dll 2nd msg) The procedure entry point ?JS_GetGlobalObject@@YAPAVJSObject@@PAUJSContext@@@Z could not be located in the dynamic link library mozjs.dll What can be done to get rid of these things? I have tried a Firefox reset. The first time it seemed to stop these messages. The occurrence today started about 30 min ago and a second Firefox reset (~10 min ago) does not cure the problem this time when I check by closing & immediately opening Firefox. I have replaced the add-ons & extensions I want each time I've reset Firefox. I presume you can see these in the attached Troubleshooting Info. I have not tried a computer restart this time. Note, I turn my computer OFF every night & restart it every morning. Myron Cagan

Soluzione scelta

Could you try disabling your Norton extensions, or try LiveUpdate and see whether any new ones were released since last Friday. As of last week, there were severe compatibility problems.

Leggere questa risposta nel contesto 1

Dettagli aggiuntivi sul sistema

Plugin installati

  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.5.3.14917
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • 5.1.20513.0
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • Unity Player 4.1.2f1
  • Picasa plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Abacast Firefox Plugin
  • Abacast Netscape Plugin

Applicazione

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Estensioni

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • Download YouTube Videos as MP4 1.7.9 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Ghostery 5.0.4 (firefox@ghostery.com)
  • Norton Toolbar 2013.4.3.4 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Google Gears 0.5.36.0 ({000a9d1c-beef-4f90-9363-039d445309b8}) (Inattiva)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inattiva)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: ATI Radeon HD 4800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9440
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Preferenze modificate

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://my.earthlink.net/channel/START
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Varie

  • User JS: No
  • Accessibilità: No
jscher2000
  • Top 10 Contributor
8837 soluzioni 72222 risposte

Soluzione scelta

Could you try disabling your Norton extensions, or try LiveUpdate and see whether any new ones were released since last Friday. As of last week, there were severe compatibility problems.

Could you try disabling your Norton extensions, or try LiveUpdate and see whether any new ones were released since last Friday. As of last week, there were severe compatibility problems.
jscher2000
  • Top 10 Contributor
8837 soluzioni 72222 risposte

In case you need to start Firefox in its Safe Mode to disable the extensions, you can do that by holding down the Shift key while starting Firefox. Then, in the small dialog that appears, click "Start in Safe Mode".

In case you need to start Firefox in its Safe Mode to disable the extensions, you can do that by holding down the Shift key while starting Firefox. Then, in the small dialog that appears, click "Start in Safe Mode".

Utente che ha posto la domanda

It worked. Thanks for the fast help!

Myron Cagan

It worked. Thanks for the fast help! Myron Cagan