Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

  • 9 risposte
  • 1 ha questo problema
  • 171 visualizzazioni
  • Ultima risposta di TerriB

more options

I have tried the work arounds that Firefox suggests and I have been in contact with Audible.com. I have also run a malware scan and rebooted my computer.

Soluzione scelta

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (9)

more options
more options

I have tried that work around without success.

more options

are you facing problem only on audible.com?

more options

I thought the problem could be fixed if I updated Firefox. The Firefox browser also crashes when I am trying to update Firefox.

more options

Of course you need to update your Firefox 16 to 16.0.2 Firefox 16 has bug

more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options
86d07565-50b4-48bd-bfb7-a4ed62121120
9dc95811-667c-4181-b185-c026c2121119
58defc1b-c32f-43d9-824d-e39ec2121119
5ca2bb9f-4914-43e5-8e93-d45782121119
3457c96d-3bde-4eb8-bdc1-6dd5c2121119

Modificato da cor-el il

more options

Soluzione scelta

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

more options

That did it. Thanks so much!