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problem with my home page

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  • Ultima risposta di ideato

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Hi, I run Firefox 16.0.1 - I was installing a program from the net and it seems that other site installed a program under a folder named Hi Players, the program is called hao123, the program hijacks my yahoo mail home page and starts automatically when I close Firefox and re-open, when it opens hao123 page appears, and when I press the home page icon it goes to my home page. I tried uninstalling, deleting, cleaning registry, even installed ashampoo optimizer to try to remove this program but failed. Kindly help knowing that I am not a computer expert.

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Hi elmasry2

try the SearchReset add-on and check it again (the add-on it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself)

thank you

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Hi ideato

Tried SearchReset add-on, the problem remains unsolved, after closing and restarting Firefox it starts with the same page hao123, and when pressing the homepage icon it goes to Firefox homepage.

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Hi, go to about:config find browser.startup.homepage_override.mstone right click on it and select reset, then exit firefox(from file>exit) and restart it.

tell us it works.

thanks again

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Hi ideato,

Tried my best in about:config but problem remains.

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Do a malware check with a few malware scan programs. You need to use all programs because each detects different malware. Make sure to update each program to get the latest version before doing a scan.

http://housecall.trendmicro.com/ - Trendmicro online

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware

http://www.superantispyware.com/ - SuperAntispyware

http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free

http://www.microsoft.com/windows/antivirus-partners/windows-7.aspx

check also for a rootkit infection with TDSSKiller.

http://support.kaspersky.com/viruses/solutions?qid=208280684


thanks again

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Hi ideato,

Tried all recommended anti-malware but problem remains.

thank you for help, any more suggestions?

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Hi elmasry2,

try this :

1. Right-click on your Mozilla Firefox icon on your desktop

2. Select "Properties"

3. See the value in "Target" property. It should be only "C:\Program Files\Mozilla Firefox\firefox.exe"

4. If you see the hao123 thing appended to the firefox.exe string like "C:\Program Files\Mozilla Firefox\firefox.exe"https://hao.123.com" or something like that DELETE IT and keep only the "C:\Program Files\Mozilla Firefox\firefox.exe"

5. Click OK to save it, exit Firefox and restart it.

also check if you have any extension or add-on installed by hao from Firefox button > click Add-ons > extensions, if you have DELETE IT.


thanks

Modificato da ideato il

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Hi ideato,

Yes, the step of removing the hao123 extension from the icons shortcut is the correct solution. Many thanks

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you are welcome