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Padlock (Instant Web Site ID) is not working properly

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I am facing much problem with padlock in address bar. It does not open on many clicks. But sometimes it does.

I need this padlock very badly as I m a developer and I remove specific cookies and settings specific to the website. I do it by clicking on "More Information" button in padlock.

I had also faced this issue once I had upgraded to 6.0 in past. I tried a lot but I couldn't resolve this. It works fine after re-installation of Windows.

Followings are what I have tried: 1. Re-install Firefox. (Didn't help) 2. Uninstall using Total Uninstall and Installed Firefox again (not worked) 3. Installed 3.6 (Padlock is working fine in this version) 6. Again upgraded to 9.0 (Padlock is not working)

Please help me. Otherwise I have to use 3.6 that I don't want. 3.6 has so old look.

Soluzione scelta

With the help of this article on firefox https://support.mozilla.org/en-US/kb/Troubleshooting%20extensions%20and%20themes

I turned off hardware acceleration. It works fine. But now now I had some graphics performance issues. I checked graphics performance on http://ie.microsoft.com/testdrive/Performance/LetItSnow/


I had recently updated my NVIDIA driver. I reinstalled both Intel HD and Nvidia driver again, but nothing help. I had to downgrade Nvidia driver to 280.26 from 285.62. I observed that firefox does not work fine with Nvidia current driver while IE works fine.

Now my issue is resolved. Many many thanks to Vivek and James. But I want to report this issue to firefox officials.

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Tutte le risposte (14)

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Hi,

Please check if this happens in Safe Mode.

You can also try to access the Page Info mini window via Tools (Alt + T) > Page Info and right-click on a page and View Page Info.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

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Hi Vivek !! Thanks for your prompt reply

Everything is working perfect in Safe mode. But I m still facing same problem in normal mode even if I made all changes permanent. I checked all the options (Look in attached image) ans clicked on "Make changes and Restart Button". It works fine if I click on "Continue to Safe Mode" button.

I can view page info as you suggested. But now I realize that I can't save password or install plugins. A key appears (in front of padlock) when I enter password on any website but box asking to remember password does not open even if I click on key many times. Same in plugin/add-on installation.

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Firefox ever since Firefox 3.0 has been using the Site Identity Button.

The padlock before Firefox 4.0 only showed that there is a secure connection and doesn't guarantee that you are connected to the right server. So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL. The functionality of the padlock has been replaced by the Site Identity Button on the left end of the location (address) bar.

https://support.mozilla.org/en-US/kb/Site+Identity+Button

http://www.mozilla.org/en-US/firefox/security/identity/

If you still want a padlock icon also then there is this Extension. https://addons.mozilla.org/en-US/firefox/addon/padlock-icon/

Also the Status bar is now replaced by the Add-on bar. If you want the Status bar then see https://addons.mozilla.org/en-US/firefox/addon/status-4-evar/

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Is there a chance that there is a userChrome.css file in the chrome folder of the profile.

You can also try to create a new profile and if it is okay, install the necessary add-ons and copy the needed files from the old profile.

As James has suggested you can also try the padlock add-on which brings the old padlock functionality and may also help to solve the problem in the UI.

Modificato da Vivek il

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I created a new profile, same problem in new profile as well.

And in Chrome folder, there are 2 files in this folder namely "userChrome-example.css" and "userContent-example.css", not userChrome.css

I have some other reasons for what I have to fix this issue, not find alternates, like: 1. I can't install add-ons 2. I can't save passwords (A key appears in padlock, It doesn't open even if I click on this many times) - Look on attached image.

And many things that interacts with Padlock are not working like "Share Geographic Location" etc.

I have to make this work.

Can't I get rid of this problem..??

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Have you tried right-clicking and Run as Administrator after exiting all instances of Firefox. I think you should also look for clues in the Windows Event Viewer.

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I tried running firefox as administrator but didn't help.

What to look in Windows Event Viewer...??

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That would be difficult to specify exactly. You have to look for errors and warnings related to Firefox, if present. Usually you would look in the application and system branches.

You can also try the portable Firefox 9.0.1 http://portableapps.com/apps/internet/firefox_portable without uninstalling the current Firefox. Please note that this is not related to Mozilla.


edit: put in proper portable link.

Modificato da James il

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James, I think this key is default feature of Firefox, may be U didn't noticed this yet. I checked it in safe mode as well. It appears with a dialog box if I run this in safe mode. (I have attached both Images) It appears whenever you entered passwords in website. But with that you do also see a dialog asking for 'Remember' or 'Not remember' password. I am also facing the same problem in installing extensions (Look in image).

Again I am telling you everything works fine If I run firefox in safe mode. I have completely uninstalled firefox (with removing user data) and installed it again several times but nothing helped.

I am pasting all the information from 'Troubleshooting Information' in 'Help' menu.


 Application Basics
       Name
       Firefox
       Version
       9.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.0.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       Add-on Compatibility Reporter
       1.0.2
       true
       compatibility@addons.mozilla.org
       IDM CC
       7.3.11
       true
       mozilla_cc@internetdownloadmanager.com
       India Rail Info Firefox App
       4.77
       true
       admin@indiarailinfo.com
       ProfilePassword-Firefox
       0.3.18
       true
       {b9615918-d3de-44a4-ab65-76df7ea1f1c1}
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind
       true
       accessibility.typeaheadfind.flashBar
       0
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       www.google.co.in
       browser.startup.homepage_override.buildID
       20111220165912
       browser.startup.homepage_override.mstone
       rv:9.0.1
       extensions.checkCompatibility
       false
       extensions.checkCompatibility.10.0
       false
       extensions.checkCompatibility.10.0a
       false
       extensions.checkCompatibility.11.0
       false
       extensions.checkCompatibility.11.0a
       false
       extensions.checkCompatibility.12.0
       false
       extensions.checkCompatibility.12.0a
       false
       extensions.checkCompatibility.3.6
       false
       extensions.checkCompatibility.3.6b
       false
       extensions.checkCompatibility.3.6p
       false
       extensions.checkCompatibility.3.6pre
       false
       extensions.checkCompatibility.3.7a
       false
       extensions.checkCompatibility.4.0
       false
       extensions.checkCompatibility.4.0b
       false
       extensions.checkCompatibility.4.0p
       false
       extensions.checkCompatibility.4.0pre
       false
       extensions.checkCompatibility.4.2
       false
       extensions.checkCompatibility.4.2a
       false
       extensions.checkCompatibility.4.2b
       false
       extensions.checkCompatibility.4.2p
       false
       extensions.checkCompatibility.4.2pre
       false
       extensions.checkCompatibility.5.0
       false
       extensions.checkCompatibility.5.0a
       false
       extensions.checkCompatibility.5.0b
       false
       extensions.checkCompatibility.5.0p
       false
       extensions.checkCompatibility.5.0pre
       false
       extensions.checkCompatibility.6.0
       false
       extensions.checkCompatibility.6.0a
       false
       extensions.checkCompatibility.7.0
       false
       extensions.checkCompatibility.7.0a
       false
       extensions.checkCompatibility.8.0
       false
       extensions.checkCompatibility.8.0a
       false
       extensions.checkCompatibility.9.0
       false
       extensions.checkCompatibility.9.0a
       false
       extensions.checkCompatibility.nightly
       false
       extensions.lastAppVersion
       9.0.1
       font.name.serif.x-western
       Segoe UI
       gfx.blacklist.webgl.angle
       3
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1325370508
       places.history.expiration.transient_current_max_pages
       104600
       places.history.expiration.transient_optimal_database_size
       167359774
       print.print_printer
       Microsoft XPS Document Writer
       print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
       false
       print.printer_Microsoft_XPS_Document_Writer.print_bgimages
       false
       print.printer_Microsoft_XPS_Document_Writer.print_command
       print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
       false
       print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_top
       0
       print.printer_Microsoft_XPS_Document_Writer.print_evenpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_footercenter
       print.printer_Microsoft_XPS_Document_Writer.print_footerleft
       &PT
       print.printer_Microsoft_XPS_Document_Writer.print_footerright
       &D
       print.printer_Microsoft_XPS_Document_Writer.print_headercenter
       print.printer_Microsoft_XPS_Document_Writer.print_headerleft
       &T
       print.printer_Microsoft_XPS_Document_Writer.print_headerright
       &U
       print.printer_Microsoft_XPS_Document_Writer.print_in_color
       true
       print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_left
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_right
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_top
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_oddpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_orientation
       0
       print.printer_Microsoft_XPS_Document_Writer.print_page_delay
       50
       print.printer_Microsoft_XPS_Document_Writer.print_paper_data
       1
       print.printer_Microsoft_XPS_Document_Writer.print_paper_height
       11.00
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_width
       8.50
       print.printer_Microsoft_XPS_Document_Writer.print_reversed
       false
       print.printer_Microsoft_XPS_Document_Writer.print_scaling
       1.00
       print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
       true
       print.printer_Microsoft_XPS_Document_Writer.print_to_file
       false
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
       0
       privacy.cpd.cookies
       false
       privacy.cpd.downloads
       false
       privacy.cpd.formdata
       false
       privacy.cpd.history
       false
       privacy.cpd.sessions
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.disable_button.openCertManager
       false
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       Intel(R) HD Graphics Family
       Vendor ID
       8086
       Device ID
       0116
       Adapter RAM
       Unknown
       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
       Driver Version
       8.15.10.2559
       Driver Date
       10-21-2011
       Vendor ID (GPU #2)
       10de
       Device ID (GPU #2)
       0df4
       Adapter RAM (GPU #2)
       2048
       Adapter Drivers (GPU #2)
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Driver Version (GPU #2)
       8.17.12.8562
       Driver Date (GPU #2)
       10-15-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17563)
       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
       WebGL Renderer
       Blocked for your graphics card because of unresolved driver issues.
       GPU Accelerated Windows
       1/1 Direct3D 10
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Don't miss my previous post.

Hi vivek.. I tried portable edition, same problem here. What is wrong with me..?? Same problem is occurring in completely fresh installation. I did also delete every file related to firefox in App folder before installation. Here is no virus in my system yet. Do I have no choice but formatting my windows..?? What if I do face same problem in fresh windows installation. We had to find a solution for this. I have also seen the same issue in one of my relative's PC.

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In normal mode please try disabling Use hardware acceleration when available in Tools > Options > Advanced > General and restart.

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Soluzione scelta

With the help of this article on firefox https://support.mozilla.org/en-US/kb/Troubleshooting%20extensions%20and%20themes

I turned off hardware acceleration. It works fine. But now now I had some graphics performance issues. I checked graphics performance on http://ie.microsoft.com/testdrive/Performance/LetItSnow/


I had recently updated my NVIDIA driver. I reinstalled both Intel HD and Nvidia driver again, but nothing help. I had to downgrade Nvidia driver to 280.26 from 285.62. I observed that firefox does not work fine with Nvidia current driver while IE works fine.

Now my issue is resolved. Many many thanks to Vivek and James. But I want to report this issue to firefox officials.

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You are welcome :)

I'm not sure of the process but you can report it @ https://bugzilla.mozilla.org/

Modificato da Vivek il

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