Ubuntu 20.04 - Not loading or rendering any pages
My Firefox installation on Ubuntu 20.04 does not load or render any page, nothing happens when I enter an address.
I have already rebooted multiple times, purged Firefox through aptitude, deleted all files related to Firefox (profiles, the complete .mozilla folder in home, everything else) and reinstalled as suggested in various support platforms. I have started Firefox in safe mode as well.
As far as I can tell the problem started after I used "another" Firefox through my universities Citrix service to be able to access their library catalogue. I had to symbolically link all of the files in the Firefox certificate folder to that of the Citrix client for that client to work, although I've since removed those links as well and it did nothing.
I am really pulling my hairs over this as Firefox is heavily integrated in my workflow and I don't want to switch to Chrome but I also don't want to completely reinstall my laptop as that would mean completely setting up my work environment again too.
Tutte le risposte (12)
Have you tried downloading to a separate folder and running it?
https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
Are there error messages shown if you start Firefox via a terminal window ?
cor-el said
Are there error messages shown if you start Firefox via a terminal window ?
No nothing happens on the terminal. If there's an option I can use to get logs outputted or anything that would be great!
jonzn4SUSE said
Have you tried downloading to a separate folder and running it? https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
No, but I would like to have it also work through aptitude and also just know what's happening so I can avoid it in the future.
cor-el said
Are there error messages shown if you start Firefox via a terminal window ?
Apparently I do get the following messages on shutdown when running with --verbose flag
jonzn4SUSE said
Have you tried downloading to a separate folder and running it?
I have and the problem still persists.
I got a crash report a while after shutdown, containing the following:
AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602 AdapterDeviceID: 0x1f99 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 450.102.4.0 AdapterVendorID: 0x10de Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:20.1.0,default-theme%40mozilla.org:1.1,google%40search.mozilla.org:1.1,bolcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,marktplaats%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: webcompat@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]},{"name":"Extension shutdown: screenshots@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]},{"name":"Extension shutdown: formautofill@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]}]} AvailablePageFile: 0 AvailablePhysicalMemory: 2454077440 AvailableSwapMemory: 1805025280 AvailableVirtualMemory: 9510711296 BuildID: 20210318103112 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1616973698 DOMIPCEnabled: 1 DesktopEnvironment: gnome EMCheckCompatibility: true ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1616849911 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: MOZ_CRASH() Notes: Ubuntu 20.04.1 LTSFP(D00-L1000-W00000000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x9bc4WR? WR- OMTP? OMTP+4 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 122002 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1616973603 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210318103112","version":"87.0","vendor":"Mozilla","displayVersion":"87.0","platformVersion":"87.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15849,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":165,"stepping":2,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":5000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.8.0-48-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"GeForce GTX 1650/PCIe/SSE2","vendorID":"0x10de","deviceID":"0x1f99","subsysID":null,"RAM":0,"driver":null,"driverVendor":"nvidia/unknown","driverVersion":"450.102.4.0","driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x9bc4","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"basic","hwCompositing":{"status":"blocked:"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_NO_LINUX_NVIDIA"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"wrSoftware":{"status":"denied"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"available"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"nl","intl":{"requestedLocales":["nl"],"availableLocales":["nl","en-US"],"appLocales":["nl","en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["de-BE"],"acceptLanguages":["nl","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"browser.search.region":"BE"},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18714,"firstUseDate":18714},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18704,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18704,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18704,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704},"webcompat@mozilla.org":{"version":"20.1.0","scope":1,"type":"extension","updateDay":18704,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704}},"theme":{},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18714}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetrySessionId: 79790d9c-7502-44f3-9cf8-535614ed8110 ThreadIdNameMapping: 115343:"IPC I/O Parent",115344:"Timer",115345:"Netlink Monitor",115347:"Permission",115349:"JS Watchdog",115351:"JS Helper",115352:"JS Helper",115354:"JS Helper",115353:"JS Helper",115355:"JS Helper",115356:"JS Helper",115357:"JS Helper",115358:"JS Helper",115360:"Cache2 I/O",115361:"Cookie",115364:"DOM Worker",115365:"IPDL Background",115367:"Worker Launcher",115368:"SoftwareVsyncThread",115369:"Compositor",115371:"ImageIO",115375:"QuotaManager IO",115378:"TRR Background",115384:"StyleThread#0",115385:"StyleThread#1",115387:"StyleThread#3",115389:"StyleThread#5",115388:"StyleThread#4",115386:"StyleThread#2",115390:"ImageBridgeChld",115391:"Breakpad Server",115393:"IPC Launch",115396:"GMPThread",115397:"FS Broker 11539",115398:"ProcessHangMon",115401:"FS Broker 11539",115402:"DOM Worker",115403:"TaskController Thread #0",115404:"TaskController Thread #1",115406:"TaskController Thread #3",115407:"TaskController Thread #4",115408:"TaskController Thread #5",115409:"TaskController Thread #6",115405:"TaskController Thread #2",115410:"TaskController Thread #7",115413:"BackgroundThreadPool #2",115415:"DNS Resolver #1",115416:"DNS Resolver #2",115417:"Cache I/O",115420:"FS Broker 11541",115421:"URL Classifier",115422:"DOM Worker",115424:"localStorage DB",115425:"localStorage DB",115426:"mozStorage #1",115428:"HTML5 Parser",115430:"mozStorage #
Modificato da koen.m.luyten il
AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602 AdapterDeviceID: 0x1f99 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 450.102.4.0 AdapterVendorID: 0x10de Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:20.1.0,default-theme%40mozilla.org:1.1,google%40search.mozilla.org:1.1,bolcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,marktplaats%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: webcompat@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]},{"name":"Extension shutdown: screenshots@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]},{"name":"Extension shutdown: formautofill@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]}]} AvailablePageFile: 0 AvailablePhysicalMemory: 2454077440 AvailableSwapMemory: 1805025280 AvailableVirtualMemory: 9510711296 BuildID: 20210318103112 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1616973698 DOMIPCEnabled: 1 DesktopEnvironment: gnome EMCheckCompatibility: true ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1616849911 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: MOZ_CRASH() Notes: Ubuntu 20.04.1 LTSFP(D00-L1000-W00000000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x9bc4WR? WR- OMTP? OMTP+4 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 122002 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1616973603 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210318103112","version":"87.0","vendor":"Mozilla","displayVersion":"87.0","platformVersion":"87.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15849,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":165,"stepping":2,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":5000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.8.0-48-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"GeForce GTX 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Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704},"webcompat@mozilla.org":{"version":"20.1.0","scope":1,"type":"extension","updateDay":18704,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18704}},"theme":{},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18714}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetrySessionId: 79790d9c-7502-44f3-9cf8-535614ed8110 ThreadIdNameMapping: 115343:"IPC I/O Parent",115344:"Timer",115345:"Netlink Monitor",115347:"Permission",115349:"JS Watchdog",115351:"JS Helper",115352:"JS Helper",115354:"JS Helper",115353:"JS Helper",115355:"JS Helper",115356:"JS Helper",115357:"JS Helper",115358:"JS Helper",115360:"Cache2 I/O",115361:"Cookie",115364:"DOM Worker",115365:"IPDL Background",115367:"Worker Launcher",115368:"SoftwareVsyncThread",115369:"Compositor",115371:"ImageIO",115375:"QuotaManager IO",115378:"TRR Background",115384:"StyleThread#0",115385:"StyleThread#1",115387:"StyleThread#3",115389:"StyleThread#5",115388:"StyleThread#4",115386:"StyleThread#2",115390:"ImageBridgeChld",115391:"Breakpad Server",115393:"IPC Launch",115396:"GMPThread",115397:"FS Broker 11539",115398:"ProcessHangMon",115401:"FS Broker 11539",115402:"DOM Worker",115403:"TaskController Thread #0",115404:"TaskController Thread #1",115406:"TaskController Thread #3",115407:"TaskController Thread #4",115408:"TaskController Thread #5",115409:"TaskController Thread #6",115405:"TaskController Thread #2",115410:"TaskController Thread #7",115413:"BackgroundThreadPool #2",115415:"DNS Resolver #1",115416:"DNS Resolver #2",115417:"Cache I/O",115420:"FS Broker 11541",115421:"URL Classifier",115422:"DOM Worker",115424:"localStorage DB",115425:"localStorage DB",115426:"mozStorage #1",115428:"HTML5 Parser",115430:"mozStorage #2",115432:"mozStorage #3",115433:"DNS Resolver #3",115437:"BgIOThreadPool #1",115450:"mozStorage #5",115451:"mozStorage #6",115454:"mozStorage #7",115457:"FS Broker 11545",115482:"Shutdown Hang Terminator",
Throttleable: 1 TotalPageFile: 18766381056 TotalPhysicalMemory: 16618901504 URL: about:blank UptimeTS: 95.68364
After opening the browser, get the process ID try this... see screenshot You can then see what possible errors are generated after trying to go to a site. Also, do you have the same issue under a different user on the system?
Hi Jonzn,
I have made a trace, as I assumed, I see some mention of "citrix-firef"... in there. I'm not adept enough to interpret it any further though. If you want I can upload the trace to github and link it here, it's a bit too long to post here.
The issue is exactly the same when under a different user on the system.
After uninstalling the Citrix client, the problem is solved. I will report this with Citrix
Glad to hear that the issues is resolved. Yeah... I'm curious to see what strace found.
Modificato da jonzn4SUSE il