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The VPN will not stay on

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  • Ultima risposta di gaguilera

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I noticed on my iphone the VPN will not stay in the on position. I have to turn it on. But my biggest problem is on my computer where it is imposible to keep it on for more than a second or 2. It just reverts to the off position immedietely after turning it on. I think I will have to cancel as this offers absolutely no protection to my devices.

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Hello,

Thank you for reaching out,

We've received a lot of reports about the VPN on iOS randomly losing connection after the last update. Our engineering team currently is investigating the issue so we can resolve it asap.

In regards to your computer, try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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I can not resolve this problem. How do I cancel this service?

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Hello,

Thank you for following up with us, and we apologize for the inconvenience,

You can cancel your subscription through Apple's App Store by following these steps or see the Apple support site for more information.

- Open the Settings app. - Tap your name. - Tap Subscriptions. - Tap Mozilla VPN on the list. - Tap Cancel Subscription.

Let us know if we can help with anything else and please consider checking back again since we will be releasing many new features and bug fixes with future updates.

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