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Can not start Firefox

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  • Ultima risposta di FredMcD

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Crash ID: bp-fe2e6647-3a6a-495c-922c-703b02151219 OS:windows 10 Pro x64 (1909) Build:18363.1198

I am challenge it.

1.Reinstall Firefox and restart Windows.

NG

1.Restore Windows (Back to 2020/11/17) 
2.Reinstall Firefox and restart Windows.

But Firefox Crash.

Sincerely, Nakata(Japanese)

Soluzione scelta

Hello FredMcD.

I am using Google automatic translation.

I restored Windows until 2020/11/8.


1. I uninstalled Firefox and restarted Windows. 2. Delete the old "C: \ Program Files (x86) / mozilla Firefox" directory 3. Reinstall Firefox "C: \ Program Files \ Mozilla Firefox"

The problem has been resolved. Firefox can now be started.

PS. I saw "about: crashes" that you taught me in Firefox, but there was no crash history.

Thank you very much.

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Crash ID: bp-fe2e6647-3a6a-495c-922c-703b02151219 Crash Report Not Found


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Soluzione scelta

Hello FredMcD.

I am using Google automatic translation.

I restored Windows until 2020/11/8.


1. I uninstalled Firefox and restarted Windows. 2. Delete the old "C: \ Program Files (x86) / mozilla Firefox" directory 3. Reinstall Firefox "C: \ Program Files \ Mozilla Firefox"

The problem has been resolved. Firefox can now be started.

PS. I saw "about: crashes" that you taught me in Firefox, but there was no crash history.

Thank you very much.

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

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