hello wendellncathies............ follow the steps and instruction you can use easily '''PET CITY2'''. '''Clear all cookies, site data and cache''' * Click the ≡ menu button. and select Options. * Select the Privacy & Security panel and go to the Cookies and Site Data section. * Click the Clear Data… button. The Clear Data dialog will appear. ... * Click Clear * Click the ≡ menu button. * Click new private window. * or (ctrl+shift+P) i hope resolved your problem then reply back to me . thank you!