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firefox crashes all the time

Inserita

Hello my firefox seems to crash a lot of times during the day. I am running the latest version but this happened with previous versions too. I have an ATI graphics card and have disabled hardware acceleration.

Hello my firefox seems to crash a lot of times during the day. I am running the latest version but this happened with previous versions too. I have an ATI graphics card and have disabled hardware acceleration.
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

Ublock Origin, weather plugin

Applicazione

  • Firefox 73.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:73.0) Gecko/20100101 Firefox/73.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/73.0.1/WINNT/el/

Estensioni

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • Forecastfox (fix version) 4.25 (forecastfox@s3_fix_version)
  • Google 1.0 (google@search.mozilla.org)
  • uBlock Origin 1.24.4 (uBlock0@raymondhill.net)
  • Wikipedia (el) 1.0 (wikipedia@search.mozilla.org)
  • Adobe Acrobat 18.0.10 (web2pdfextension.17@acrobat.adobe.com) (Inattiva)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: AMD Radeon (TM) R7 360 Series
  • adapterDescription2:
  • adapterDeviceID: 0x665f
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2: 0
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22902
  • driverDate: 9-25-2018
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 24.20.13019.1008
  • driverVersion2:
  • failures: [u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: ValidateTile failed', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'unavailable', u'description': u'WebRender native compositor', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'unavailable', u'message': u'No DirectComposition usage', u'type': u'runtime'}], u'name': u'WEBRENDER_COMPOSITOR'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'disabled', u'description': u'WebGPU', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'WEBGPU'}]}
  • indices: [0, 451, 437, 438, 439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449, 450]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'CMSOutputProfile': u'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', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'none', u'ApzAutoscrollInput': 1, u'DisplayCount': 1, u'Display0': u'1920x1080@59Hz ', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R7 360 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b234) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R7 360 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b234) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 soluzioni 40564 risposte
See this: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
È stato utile questo messaggio? 0
Citazione
cor-el
  • Top 10 Contributor
  • Moderator
17857 soluzioni 161589 risposte

Risposta utile

Can you submit a crash report or does only the tab crash ?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Can you submit a crash report or does only the tab crash ? If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page. *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *https://support.mozilla.org/en-US/kb/Firefox+crashes
È stato utile questo messaggio? 1
Citazione

Utente che ha posto la domanda

Hello and thanks for offering to help. Here's the latest crash reports

bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302 bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302 bp-7a27483b-623f-4a6a-a058-71b680200302

Hello and thanks for offering to help. Here's the latest crash reports bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302 bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302 bp-7a27483b-623f-4a6a-a058-71b680200302

Modificato da cor-el il

È stato utile questo messaggio?
Citazione
FredMcD
  • Top 10 Contributor
4393 soluzioni 61631 risposte

bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 97

mbae.dll = Malwarebytes Anti-Exploit

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302

Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 98

mbae.dll = Malwarebytes Anti-Exploit

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1604535 RESOLVED FIXED Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-7a27483b-623f-4a6a-a058-71b680200302 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 91

mbae.dll = Malwarebytes Anti-Exploit

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]

1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1472062 NEW --- [meta] OOM while evicting the nursery

1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302 Signature: OOM | small MOZ_CRASH Reason (Sanitized) : MOZ_CRASH() Crash Reason EXCEPTION_BREAKPOINT System Memory Use Percentage 97 mbae.dll = Malwarebytes Anti-Exploit ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302 Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance MOZ_CRASH Reason (Sanitized) : MOZ_CRASH() Crash Reason EXCEPTION_BREAKPOINT System Memory Use Percentage 98 mbae.dll = Malwarebytes Anti-Exploit ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1604535 RESOLVED FIXED Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-7a27483b-623f-4a6a-a058-71b680200302 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC Crash Reason EXCEPTION_BREAKPOINT System Memory Use Percentage 91 mbae.dll = Malwarebytes Anti-Exploit ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow] 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions 1472062 NEW --- [meta] OOM while evicting the nursery 1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow 1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
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FredMcD
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The reports are showing issues with the system memory, or lack of. But it also flagged some programs.

Update Malwarebytes. If the problem continues, disable it.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

The reports are showing issues with the system memory, or lack of. But it also flagged some programs. Update Malwarebytes. If the problem continues, disable it. https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
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Mr. Fred thanks for offering to help, the Malware Bytes application I have installed for the last 2 days but FF was crashing before so I guess it could be to Norton software which I installed from the beginning.

I have also reduced the number of runnig processes from 8 to 4 and will also run a memtest to see how it goes.

Thanks for your help once more, FF hasnt crashed for about 2 hours now normally it crashes 15-20 times a days, I may need to upgrade to a x64 os soon.

Mr. Fred thanks for offering to help, the Malware Bytes application I have installed for the last 2 days but FF was crashing before so I guess it could be to Norton software which I installed from the beginning. I have also reduced the number of runnig processes from 8 to 4 and will also run a memtest to see how it goes. Thanks for your help once more, FF hasnt crashed for about 2 hours now normally it crashes 15-20 times a days, I may need to upgrade to a x64 os soon.
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FredMcD
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Keep us posted.

Keep us posted.
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cor-el
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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available and Firefox crashes when trying to allocate memory.

You do not seem to have a lot of physical memory installed and the page file isn't very large as well (32 bit Windows 7).

Do you let Windows handle the size of the page file?

If that currently isn't the case then try to let Windows automatically manage the page file.

  • Windows Control Panel -> System
The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available and Firefox crashes when trying to allocate memory. You do not seem to have a lot of physical memory installed and the page file isn't very large as well (32 bit Windows 7). Do you let Windows handle the size of the page file? If that currently isn't the case then try to let Windows automatically manage the page file. *Windows Control Panel -> System
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Dear All,

After reducing the content process to 4 and disabling harware acceleration it seems that FF is still crashing a lot. The memtest diagnostic came out ok, but you are all right as the memory is concerned. I am running Windows 7 32 bit and out of 8 gb physical RAM installed only 3,21 gb is available so maybe this is causing the problem. What is strange though is that I also have installed another browser which never crashes.

I have also checked the memory page file and it seems it is handled by windows which should be the correct choice. I have latest Norton Internet Security installed, since it was mentioned that his may be causing the memory leaks, I will have this uninstalled completely and report back tomorrow. This is a work pc on which I am still forced to used a 32 bit o/s due to some old apps I used for my profession.

Dear All, After reducing the content process to 4 and disabling harware acceleration it seems that FF is still crashing a lot. The memtest diagnostic came out ok, but you are all right as the memory is concerned. I am running Windows 7 32 bit and out of 8 gb physical RAM installed only 3,21 gb is available so maybe this is causing the problem. What is strange though is that I also have installed another browser which never crashes. I have also checked the memory page file and it seems it is handled by windows which should be the correct choice. I have latest Norton Internet Security installed, since it was mentioned that his may be causing the memory leaks, I will have this uninstalled completely and report back tomorrow. This is a work pc on which I am still forced to used a 32 bit o/s due to some old apps I used for my profession.
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